If you remember, we recently made some improvements to how you assign multiple contributions to a single donor – otherwise known as ‘splits’. When that happened, you may not have noticed that the Return-Reverse links disappeared from the page. Well…trust me, they did! I found out the hard way as David forgot to tell me!
However, you still handle returned checks and reversals/corrections the same as before. The only difference is that you click a link at the bottom of the page in order to view those links now. You still go to the contributions page for the individual for whom you need to make the return or reversal. Once you select the contributions for the correct year, just scroll to the bottom of the page and click returns/reversals. This will cause the links to appear beside each contribution. Just click the appropriate one – either Return or Reverse – to complete the transaction.
Oh, also – we are now providing more information beside the returned/reversed transaction. In the Notes field, you will see something like “Returned Check for Contribution ID = 12345”