Alright. We hope you never encounter this scenario, but let’s imagine the worst has happened: You have trouble reaching your TouchPoint database. What is the problem? Is it trouble with the internet? Is there something wrong with your specific database? Or are the TouchPoint servers down? You could contact TouchPoint Support to check, but since you are having trouble reaching your database. . .
Now there is a quick way to check the status of the TouchPoint servers! Check our new TouchPoint Status Page. On the color-coded graph, you can see at a glance if there are problems with our web servers, or with our documentation or public sites. We will also announce any major issues at the top of the page.
You can certainly continue to contact Support for more information, but now you can quickly get answers on the status page.