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Desired Profile:

Client Success Specialists provide overall support for TouchPoint's Church Management solution. TouchPoint has established itself as a leader in the field because of our client satisfaction. This position plays a key role in continuing that success. The Client Success Specialist manages client questions and helps them find the answers necessary to have a great product experience. You will deliver an exceptional customer experience for the client that builds trust and partnership based on accurate communication, considerate and timely requests, and strong discipline and rigor of follow-up, follow-through, and accountability. This is a part time position.

Responsibilities:

  • Responsible for providing exceptional customer service and technical assistance for TouchPoint Software
  • Responsible for being a TouchPoint ambassador and ensuring the client’s experience is the best it can be
  • Responsible to work within current processes and procedures to ensure a smooth and effective team dynamic
  • Help maintain and enhance client documentation and product videos that allow clients to “self-serve” their support needs
  • Contribute to the ongoing improvement cycle of the team so we continue to enhance our client support practices

Requirements:

  • 2-4 years of experience working in a direct customer support role
  • Bachelor’s degree or equivalent work experience
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn different types of software and solutions
  • Church experience and familiarity with church management software preferred
  • Proficient use of Microsoft Office applications
  • Strong communication and collaboration skills
  • A deep commitment to helping our clients change the world
  • Experience with ZenDesk or similar helpdesk ticketing system
  • Provide own distraction-free work environment

Other:

  • Travel 5-10%
  • Memphis- or Dallas-Based Preferred, 100% Remote

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