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Desired Profile:

The Training Specialist works closely with both new and existing church partners to ensure an in-depth understanding of our product. TouchPoint has established itself as a leader in the field because of our client satisfaction. This position plays a key role in continuing that success. The Training Specialist provides individual educational sessions to our church partners and helps them to have a great product experience. You will deliver exceptional customer experience for the church that builds trust and partnership based on accurate communication and thorough instructional sessions. This is a part time position.

Responsibilities:

Training Facilitation

  • Schedule individual, online or onsite training sessions with church partners.
  • Deliver single-topic training sessions with churches to enhance their overall product experience.
  • Based on conversations with churches and/or Client Success Team: Identify, create, and implement additional training opportunities.

Content Creation

  • Research industry-relevant topics.
  • Prepare well-structured drafts for additional training sessions and support material.
  • Maintain and enhance the client documentation that allows church partners to “self serve” their support needs.
  • Maintain and enhance the YouTube video library.

Operational Support

  • Maintain the Training databases by ensuring data is always clean, tidy, and presentable.
  • Track individual church training hours.

Required Skills / Special Qualifications:

  • Ideal experience: 2-4 years in direct Customer Support role with experience in Training or Public Speaking.
  • Energetic, disciplined, detailed, upbeat, and intuitive learner with a desire to grow in a fast-paced environment.
  • Possess a passion for educating in a humble way and serving others.  
  • Strong written and verbal skills.
  • Excellent interpersonal skills for representing our team.
  • Ability to communicate with all levels of an organization comfortably.
  • Bachelor’s degree or equivalent professional experience required.

Other

  • Travel up to 25%
  • Memphis, TN or Dallas, TX based preferred. 100% remote

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