Category: Explaining

April 27, 2017 Changes by

New Support System

If you have submitted a Support Request in the few weeks you will have noticed that our replies have a different look. That’s because we were ...
March 13, 2017 Explaining by

Self-Support for Mission Trips

In recent weeks, we noticed several mission trip participants making payments toward their trips by using Support Links instead of their paylink or the make payment ...
February 27, 2017 Admin Feature by

When Is Empty not Empty? When it Is the Empty Template!

We call it the Empty Template, but it has a very important use and should be in every TouchPoint database. It presents your senders a ...
February 6, 2017 email by

TouchPoint Emails – Where are they?

Spam! It isn’t just for dinner. It might just be the answer to these questions. “Why am I no longer receiving emails from the church?” “Why am I ...
December 15, 2016 check-in by

Solutions for Check-In and 2 Sets of Parents or Grandparents

We are quite often asked if a child can be in more than one family so that Check-In is easy for both parents. The answer ...
November 16, 2016 email by

ATT/Bellsouth Email Issue Resolved

We know that many of you have experienced a number of bounced emails over the past 2 weeks. The problem started around Nov. 1st and ...
October 27, 2016 Explaining by

Cracking the Code of Reusable Coupons

When we realize that more than one user makes the same error when doing something, we try to make that process more bullet proof if possible. Case ...
May 4, 2016 Explaining by

Ministry: Prospects, Guests, and Members

A while back (probably more than a year ago), we added a tab on the organization page named Prospects. We already had tabs for Members ...
April 22, 2016 Explaining by

Why Did That Happen?

This post is not about something new. It is to answer a question we get from time to time. “Why did I get logged off?” It ...
April 14, 2016 attendance by

Check-In: All Campuses and Allow Non-Campus Check-In

When you started up Check-In within the past few days, you may have noticed the new All Campuses option in the Campus drop-down. You will very ...
February 11, 2016 Admin Feature by

We Conquered the Auto-Fill Beast!

I am referring to the infernal auto-fill for passwords! Sometimes, that a great help. However, when setting up a user account in TouchPoint, you certainly ...
January 19, 2016 contributions by

A Word about Online Giving

We recently changed the message that we present to donors when they attempt to make a second donation for the same amount within a few minutes ...
January 15, 2016 Explaining by

Already Enrolled Message

We have received a couple of support requests recently about the message “already enrolled in org (ID#) with same schedule”. This is the error message that you ...
October 15, 2015 Explaining by

Seek and Ye Shall Find…Help, That Is!

I wish I could see a show of hands – How many of you ever go directly to the Documentation Website? I suspect many of you ...
May 15, 2015 Explaining by

Comparison Video – Old UI vs New UX

Better, yet the same. That’s one way to describe TouchPoint’s new mobile-friendly UX. The best way to see that is by comparing the old with the ...
April 8, 2015 Explaining by

No More Sneaking!

We are letting it all out. As of tomorrow, April 9, 2015, you will no longer have just crumbs to whet your appetite. You will have access ...
March 27, 2015 Explaining by

Update Regarding Checkin

If you are your system Admin, you received an email yesterday about our latest update to the checkin software. We are posting this today, in ...
March 25, 2015 Explaining by

Small Groups – Rebranded as Sub-Groups

You will not see this change yet; however, within TouchPoint, we have just renamed Small Groups. They are now called Sub-Groups. These are the groups that you ...
December 18, 2014 Explaining by

Emails: Sending to 300 or More Recipients

We recently made a change in how we send emails through BVCMS when your recipient list is 300 or more. This now uses our batch processor, ...
July 23, 2014 Explaining by

Pardon our Dust

We are in the middle of a huge project to totally revamp our existing help documentation. Once it is finished, it will be much cleaner, ...