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Example of a good support request

Hello!

I am looking at John Doe’s record (people ID # 1015). He is a member of the Adult Choir (Org ID # 27), but I can’t mark him present for a choir meeting several weeks ago (6/23/13 at 9:30 AM). Can you please look into this issue for me?

Thank you!
Mary Smith

Example of a good bug report

Hello!

I am on John Doe’s record (people ID # 1015). I was trying to look at his enrollments tab, but as soon as I click on Enrollment, I get an error message, that says “Object not set to an instance of an object.” Can you please look into this for me?

Thank you!
Mary Smith