FAQ
Choosing a giving platform is a big decision. These FAQs offer general guidance and highlight how TouchPoint supports churches like yours. While we may not be the perfect fit for everyone, we’ve built our tools with clarity, flexibility, and mission-first generosity in mind.
1. What Is Church Giving Software And Why Do Churches Need It?
Church giving software allows members to give online—via your website, mobile devices, or recurring schedules. It supports generosity and simplifies donation tracking.
TouchPoint Giving is built directly into your church management system, so donations instantly update donor records, fund balances, and reports—no third-party tools or syncing needed.
2. How Can Churches Encourage Recurring Giving?
Recurring giving creates financial consistency. Best practices include pre-set defaults, login retention, and minimal friction during setup.
TouchPoint supports all of this—custom default settings, remembered logins, and automatic credit card updates help maintain consistent, long-term support.
3. What Features Should I Look For In A Church Giving Platform?
Look for security, ease of use, flexible scheduling, customizable branding, and native integration with your database.
TouchPoint Giving offers built-in PCI compliance, branded giving pages, donor-friendly scheduling options, and full integration with your church data—everything in one system.
4. Is Online Giving Secure For Our Church And Our Donors?
Yes—secure platforms should be PCI-compliant, use SSL encryption, and offer fraud protection features like CAPTCHA.
TouchPoint handles PCI compliance for you and includes fraud prevention tools to protect both your church and its donors.
5. How Much Does Church Giving Software Cost And How Do We Manage Fees?
Processing fees vary by provider and transaction type. Many platforms allow donors to cover these fees, especially if the option is clearly presented.
TouchPoint Giving allows donors to cover fees for ACH, credit, or debit gifts. About 25% of donors choose to do so when offered the option—often more if it’s selected by default—helping your church save significantly over time.
6. What Tools Help Our Team Manage Giving More Efficiently?
Efficiency matters—tools like auto-receipts, card updaters, and direct donor record integration save hours each week.
TouchPoint Giving automates key tasks and posts donations directly into your database. Donors can log in anytime to access their giving history, print receipts, or update recurring gifts—reducing requests to your team and empowering members with transparency.
7. How Does TouchPoint Support Branding And Customization?
Consistent branding builds trust. Giving should look and feel like part of your church—not a third-party website.
TouchPoint lets you fully customize giving pages with your own logo, colors, content, and domain. Plus, create unlimited branded pages for events, campaigns, or ministries—each with a clear connection to your church’s identity.
8. What Kind Of Support Can Our Church Expect With TouchPoint Giving?
When you have questions, you want fast, helpful answers from people who get church ministry.
TouchPoint offers US-based, ministry-minded support, including onboarding help, training sessions, and access to a rich Help Center. Our Partner Coaches are here to walk with your team, not just send you a link.
9. Can We Create Different Giving Pages For Campaigns Or Funds?
Yes! Having different pages for missions, building funds, or events helps members connect giving to purpose.
TouchPoint gives you a drag-and-drop builder and unlimited templates—so you can launch pages for any fund with the messaging, branding, and fields that matter most to your church.
10. What Happens If A Donor’s Credit Card Expires Or Fails?
Don’t let an expired card disrupt giving or lead to awkward follow-ups.
TouchPoint includes automatic credit card updater technology, which refreshes expired or changed cards in the background. Recurring gifts continue uninterrupted, and your team saves time tracking down updates.
