Staff Adoption When It Comes To Changing Database Systems

We are excited to announce that the replay of our recent webinar, “Getting Staff On Board and Keeping Them On Board,” is now available! This insightful session, hosted by Hayley Whitworth, Head of Marketing at TouchPoint Software, featured Jessica Siri from RockPointe Church, who shared her extensive experience managing church staff and data systems.

Webinar Highlights:

• Meet Jessica: Jessica Siri, who has been with RockPointe Church for 12 years, shares her journey and expertise in transitioning to TouchPoint Software.
• Change Management: Jessica discusses the change management process, including understanding change, overcoming barriers, and ensuring effective communication.
• Implementation Team: Learn how to organize and lead an implementation team, including meeting cadence and the importance of involving the right people.
• Staff Training: Discover effective training techniques, including fun and engaging activities to motivate your team.
• Project Management: Get insights into using project management tools like Asana to streamline your church’s transition to new systems.
• Continuous Improvement: Understand the importance of continuous support and improvement, including monthly meetings and addressing staff concerns.

Jessica’s practical tips and strategies are invaluable for any church looking to enhance their staff onboarding and retention processes. Whether you are considering transitioning to TouchPoint Software or are already using it, this webinar offers something for everyone.

Watch the Replay Now!

Don’t miss out on this opportunity to learn from one of the best in church management adoption. Watch the full webinar replay here and take your church’s staff management to the next level.

About TouchPoint Software

At TouchPoint Software, we understand the unique challenges that churches face. Our mission is to provide you with the best church management software to support your mission. With over 80% of our staff having worked in churches, we know what it’s like to be on church staff and are dedicated to supporting you in God’s Kingdom.

Feel free to share the webinar replay with your team and other church leaders. Stay tuned for more insightful webinars and resources!

We are excited for our upcoming webinar, “Getting Staff On Board & Keeping Them On Board,” hosted by TouchPoint Software. This insightful event is scheduled for May 30th at 2 PM CST. You can join us via the following link: Webinar Registration.

Our friends, Jessica Siri from RockPointe Church and TouchPoint’s Marketing Director, Hayley Whitworth, will guide you through essential strategies for successful staff adoption and ongoing support of church management systems. The webinar will cover:

• Understanding and navigating change
• Effective project management
• Engaging and lasting staff training
• Overcoming common obstacles

This session is a must-attend for anyone involved in church management, especially those looking to improve their staff’s engagement with your church management system. Don’t miss out on this opportunity to enhance your church’s operations and foster a supportive environment for your team.

Join Our Webinar

Register now to reserve your spot today and ensure your staff is fully equipped to embrace and support your church management system.

Today, technology changes daily, and churches must decide whether to keep old systems or switch to modern ones. Our program works perfectly on computers and phones. It makes managing your church easier and helps you connect better with your congregation.

The Shift from Legacy to Modernization 

Legacy systems used to be essential for church management, but now they are outdated, like rotary phones or dial-up internet. These systems can slow you down and stop you from growing. Our church management software helps your church run smoothly and keeps your data safe in the cloud. This means you don’t have to worry about constant updates or losing information.

Legacy systems often have many problems. They can be slow, hard to use, and require a lot of maintenance. They might also lack important features that modern churches need, like mobile access and real-time updates. By switching to a new system, you can avoid these issues and focus more on your church’s mission.

Key Features of Modern Church Management 

1. Cloud-Based Flexibility and Security

Our cloud storage keeps your data safe and grows with your community. Cloud storage means your information is stored online instead of on local computers. This ensures that your data is always accessible and secure. You won’t have to worry about losing data due to computer crashes or other issues. Cloud solutions also mean you are always using the most up-to-date software without performing manual updates. This lets your church focus on its mission instead of dealing with technical problems.

2. Mobile Integration

As highlighted in our webinar, “Creating a Unified Experience with ChMS, Websites & Mobile,” mobile technology is changing ministry by allowing real-time updates and interactions feeding from your database system to your website and to your mobile app as an all-in-one ecosystem. Our mobile app keeps your church members connected, whether they are at home or on the go. This means churchgoers can check schedules, sign up for events, and stay updated with church news from their phones. Mobile integration ensures that everyone stays connected and informed, which can help build a stronger sense of community. It also makes it easier for people to participate in church activities, no matter where they are.

3. Elevated Process and Communication Tools

Our tools make connecting and welcoming new members easier. Personalized communication helps every church member feel cared for, supporting their spiritual growth and building community. With our system, you can send targeted messages to different groups within your church, such as new members, volunteers, or parents. This ensures that everyone receives the information relevant to them. You can also track interactions and follow up with people who might need extra support, helping to foster a more connected and supportive church community.

4. Real-Time Data for Proactive Discipleship

You set the rules for how your church engages. Staff and leaders get alerts to help members who might be drifting away. This helps keep everyone involved and ensures no one feels forgotten. Real-time data allows you to see how members interact with the church and identify those who might need extra attention. For example, if someone hasn’t attended services or events for a while, you can reach out and check in on them. This proactive approach can help retain members and ensure everyone feels valued and supported.

5. Efficient Task Management and Reporting

Our system makes managing tasks simple. The mobile app lets leaders and volunteers track their activities easily. Every interaction is recorded and can be reviewed later. This helps staff manage discipleship paths and member involvement. Efficient task management ensures that everyone knows what they need to do and can easily keep track of their responsibilities. It also makes it easier to generate reports and see how different areas of the church are performing. This information can help you make informed decisions and improve church operations.

Conclusion 

Leaving old systems behind is a big step towards making your church’s operations future-ready. Our software offers an integrated, secure, and mobile-friendly solution that improves all parts of church management. By using our modern system, your church can eliminate complicated processes and focus more on what really matters—building a strong and engaged community.

Old systems may have served you well in the past, but they can no longer meet the needs of a growing, modern church. Embracing new technology can help you streamline your operations, improve communication, and engage your congregation more effectively. It can also free up time and resources, allowing you to focus more on your ministry and less on administrative tasks.

Our church management software is designed to support you in this transition. It provides all the tools you need to manage your church efficiently and effectively. From cloud-based storage to mobile integration, our system is built to meet the needs of today’s churches. It offers a user-friendly interface, robust security features, and the flexibility to grow with your community.

Embrace the future with TouchPoint Software!

Discover our features, see our impact, and join us in transforming church management. Schedule a demo today to see how we can help modernize your ministry for today’s world. By making the switch, you can ensure that your church is well-equipped to meet future challenges and continue to thrive in an ever-changing world.

We’re excited to announce a recent update designed further to safeguard our online giving platform against card testing fraud. If you use our platform for donations, please read on and implement these new settings immediately to enhance security.

What is Card Testing?

Card testing occurs when fraudsters verify if stolen credit or debit cards are active by making small transactions. At TouchPoint, we strive to balance ease of use for your donors with robust security measures to minimize such fraudulent activities. While no system is completely failproof, our continuous updates aim to bolster your protection.

Important Note: If card testing occurs on your system, neither you nor your donors are at risk. The fraudster gains no information about you or your donors.

Why This Matters

Any church giving software can be targeted for card testing. Our goal is to prevent large-scale abuse by implementing measures that discourage fraudsters from using our platform. The latest update introduces velocity checks on failed transactions, which you can enable under “Admin Settings” > “Finance > Online Giving.”

Five New Settings

Here’s a detailed look at the new options available:

Enable Failed Transaction Limit: Activates the new security feature, allowing you to customize the following settings.

Failed Consecutive Gift Lockout: This setting sets the number of failed transactions allowed before blocking further attempts. The default is set to three, meaning that after three failed attempts, the user will be blocked on the fourth attempt. You can adjust this to make the system stricter or more lenient.

Failed Transaction Time Frame: Defines the time window for tracking failed transactions. The default is 15 minutes. If someone makes two attempts and then waits 20 minutes before trying again, they won’t be blocked. This ensures genuine donors aren’t accidentally blocked.

Failed Transaction Block Time: This determines how long a user is blocked after reaching the failed transaction limit. The default is 60 minutes, meaning the block lasts one hour. Card testers typically move on after being blocked, reducing the likelihood of repeat attempts.

***Failed Transaction Ignored IPs: (Most Important)
This setting is crucial. It allows you to list IP addresses that are exempt from velocity checks. Separate multiple IPs with commas. Adding your church’s IP is recommended to prevent accidental blocking of legitimate donors with multiple failed attempts. Ensuring your church’s IP is listed will help maintain smooth operation for genuine transactions and avoid disruptions in your regular donation processes.

Emphasizing Security

We want to reiterate that your database and donors are not at risk from card testing. These transactions indicate fraudsters are attempting to test stolen cards on public platforms. By implementing these settings, we aim to make it significantly harder for them to exploit your giving page.

Please contact our support team through the TouchPoint platform if you have questions or need assistance. We are here to help ensure a secure and smooth giving experience for your donors.

As part of our commitment to supporting our partner churches in their missions, we are excited to remind you that your TouchPoint Software includes the option to further enhance your church’s engagement through a customizable mobile app. Our consulting team is here to help you get this process started on the right foot!

1. Customize to Reflect Your Church’s Identity: We understand the importance of a consistent brand image. Our app allows you to customize its appearance to align with your church’s branding. Use your specific colors and logos, and let us help you set up an interface that feels like a natural extension of your church. 

2. Tailored Content for Your Mission: With our mobile app, you can deliver personalized content that resonates deeply with your churchgoers. From sermon series and podcasts to events and other resources, make it easy for your congregants to access and engage with your content anytime, anywhere. 

3. Promote Important Ministries and Events: Keep your community informed and engaged by highlighting upcoming events and key ministries directly through the app. It serves as a central hub for all your important activities, ensuring your churchgoers never miss out on what’s happening in your church community. 

4. Encourage Connectivity Through Prayer: With a prayer feed, your church family can submit their prayer needs and pray for others directly through your church app.

5. Keep Up with Ministry Outreach: The native mobile app syncs seamlessly with your TouchPoint database, allowing your team to create and update ministry assignments while they’re having coffee with a newcomer, visiting a sick member, or chatting with a family after service.

6. Seemless Mobile Giving: Enhance the giving experience for your congregants with TouchPoint Giving integrated directly into your church app. This feature simplifies the donation process, making it more convenient for churchgoers to support your mission financially. It’s a secure, quick, and easy way for members to contribute anytime, enhancing your church’s stewardship efforts.

We are Here to Support

Whether you’re undergoing a rebrand or just looking to refresh your content, our friendly consulting team is here to support you every step of the way. We make it easy to launch or update your app, ensuring it always meets the evolving needs of your church and its members. 

Ready to enhance your church app or integrate these features into your church management system? Click the button below to connect with our friendly consulting team. We’re here to support you in launching or updating your app and help your church maintain a vibrant and engaging community. Start now and see the difference it makes! 

Connect with Our Consulting Team to get started on enhancing your church’s mobile app today! 

The next release is scheduled to be deployed Wednesday night, May 15. This includes new features and updates to existing features.

• Training Website – A new Training tab will be added to the Help page in TouchPoint that provides a button to access the TouchPoint Training Library of videos.
• Mission Trip Support Notice – A new system email template will be available named Mission Trip Support Notice. This will let you customize the email sent when someone supports a mission trip.
• Totals by Age Report – A new “Age on Date” date picker will be added to the report that allows the user to select the date they want to use to calculate the person’s age.
• Home Page – We are introducing speed improvements to the TouchPoint Home Page that will allow you to more quickly navigate to another page without needing to wait for all the widgets to load.

We are excited to announce that the first round of beta churches are live on the new Registration Form feature and in the process of testing it now. 95% of the changes in that release are not yet visible to everyone else, but there are a few changes you might have noticed due to this recent update. Those include:

• Involvement Member Dialog updates
  • The Move and Drop buttons were removed, but those are coming back in this release.
  • The Edit button has been removed. You can now just make any necessary changes and click the blue Save button at the bottom.
  • The Extra Member Info section has been renamed to Notes.
  • The Notes tab has been removed and that information is now displayed in the Notes section on the Member Data tab.
  • The Pending checkbox has been moved to the drop-down menu to the left of the Name column on the Members tab.
• New Lookup Codes allow answers to the following questions to be set/standardized per church.
  • Shirt Sizes
  • Medications
• Two new email templates for the default confirmation and notification email.

We will release more information about the new Registration Forms as we get closer to the full release to all partner churches.

At TouchPoint Software, we desire to foster meaningful connections within church communities through advanced technology solutions. Our focus is on creating tools that not only manage church operations effectively but also strengthen the bonds within your church family. 

Enhance Engagement with TouchPoint Giving 

A key feature of our church management system is TouchPoint Giving, designed to equip church staff and lay leaders with meaningful information. With features that allow church leaders to see donation trends and identify decreases in giving, TouchPoint Giving is essential for identifying if churchgoers are beginning to disengage. Changes in giving are oftentimes an indicator of underlying challenges. We have created tools to identify when important conversations are needed.

Preventing Disengagement 

Our system ensures that no member of your community falls through the cracks. The Decreased Giving report is specific for our church partners using TouchPoint Giving and allows you to identify those whose donations have decreased within a specified period of time. Leaders can quickly identify members who might be facing challenges. These people may need support the most from their church family.

Seamless Integration Across Platforms 

As highlighted in our recent webinar, our system provides seamless updates across your church database, website, and mobile app. This integration ensures that all parts of your church’s digital presence are synchronized, enhancing the overall user experience and giving a detailed picture of community and individual engagement. 

Join Us in Our Mission 

We are committed to partnering in your church’s mission by providing tools that encourage meaningful interactions and aid in spiritual and community growth for God’s Kingdom.  

Next Steps 

Not sure where to start on setting up and measuring engagement? Our consultants can help. Contact someone from our amazing team to kickstart engagement monitoring. 

In today’s digital age, church management has transcended traditional boundaries, evolving into a sophisticated discipline that demands both efficiency and technological integration. TouchPoint Software stands at the forefront of this revolution, offering an advanced church management system (ChMS) that not only enhances operational efficiency but also deepens engagement within church communities.

Secure Giving Solution

TouchPoint Software distinguishes itself by offering native giving technology. This ensures uninterrupted donations, mirroring the reliability you expect from your banking transactions.

Never Miss A Recurring Gift Again

Whether due to card expiration, loss, or theft, TouchPoint’s automatic credit card updater feature seamlessly maintains current payment methods, safeguarding against any disruptions in giving.

What Does This Mean?

TouchPoint Software simplifies the donation process, significantly reducing friction and increasing the likelihood of successful transactions. On average, there are 3-5% of cards per month that need attention. This is crucial for maintaining stable and consistent donations, which are the backbone of any church’s operations and community initiatives. With TouchPoint, your church can focus more on its mission and less on administrative hassles.

Additional Benefits of TouchPoint Giving

But TouchPoint’s benefits don’t end with financial transactions. The system also allows churchgoers to review their giving history, pledges, and statements directly through the app, empowering them with transparency and control over their contributions.

Join the growing number of partner churches that are already experiencing the benefits of the most advanced ChMS available. Schedule a demo today at TouchPoint Software and discover how we can elevate your church’s management and donation processes to new heights.

Already a TouchPoint Partner?

Are you looking to improve your church’s financial and community engagement processes? Learn more about how TouchPoint Giving can transform your congregation’s experience. Contact us for more information!

Interested in Touchpoint?

Interested in seeing how TouchPoint can revolutionize your church management? Schedule a demo with us and discover the full capabilities of our church management system tailored to meet your needs.

At TouchPoint Software, we’re dedicated to helping you create meaningful connections within your church community. It’s essential to understand and engage with your congregation effectively to strengthen these relationships. Our innovative church management tools are designed to provide deep insights into how engaged your members are with the church’s mission and vision.

Measure Engagement with Custom Parameters Determined by You!

TouchPoint’s customized engagement insights is one of the standout features of our church management software. This tool uses customized searches to assign a numerical score to each person, indicating their level of engagement. This allows church leaders to easily identify highly engaged members as well as those who may be withdrawing.

The Importance of Engagement Scores

Engagement scores are a vital metric in church database management. They provide a narrative on how relationships within your church are evolving. An increase in engagement scores often points to members who are deepening their faith or ready to assume leadership roles. On the other hand, a decrease in score could indicate a churchgoer’s disengagement or personal challenges.

Effective Implementation Strategies

Implementing the engagement insights tool effectively requires a strategic approach. If you’re looking for guidance on how to leverage this feature within your church management system, our Consulting team is here to help. We offer tailored consultations to ensure seamless integration and effective usage of this crucial ministry tool.

Next Steps

Ready to transform how you connect with your congregation? Schedule a consultation with our Consulting team today! We’ll work together to develop strategies that enhance engagement and make every member feel valued and connected.