We deployed a few behind the scenes updates Monday night to the following features.

• Process Builder – This is now in Beta testing. This much requested and anticipated feature is well on it’s way to being released to all databases. Stay tuned for further updates!
  
• Scheduler – We released a few fixes and updates to the Scheduler tool. Join us on the New Features webinar tomorrow to learn more!

If you are using our Ticketing feature, you’ll love the following updates we just released!

Ticket Sales Report

There is a new and improved Ticket Sales Report available under the Reports menu in the Attendance Summary section. The report contains new columns such as separate Section, Row, and Seat columns. Best of all, the report is fully searchable for Involvement, Section, Status, etc. You will be able to view the report if you have the Ticketing role.

Payment Screen

We’ve made some improvements and additions to the payment screen. Ticket purchasers will be able to view the date of the event on the payment screen and change their seat choices very easily. Attendees will be reassured they are registering for the correct date and have chosen the correct seats.

Replacement Codes
We have two new Ticketing replacement codes. You can now use {eventday} to print the Event Day on your tickets and include it in the confirmation email. We have created {ordernumber} which can also be used both on the ticket and email. The order number will match the number in the Ticket Sales report.

Confirmation Page
Registrants now have the ability to view their tickets immediately after registering. On the confirmation page, they will see a button to print their tickets. If they were not previously logged in, they will be required to log in to see their tickets.

Discount Code

Lastly, we’ve added a new discount code of “CARD” which can be used for offline credit cards (such as when using Stripe) in Assisted Booking.

See the Ticketing in TouchPoint help article to learn more about our Ticketing feature.

If your church uses Twilio, you likely received an email from them notifying you that (1) all new toll-free numbers require verification effective May 15, 2022 and (2) all existing toll-free numbers require submission for verification by Sept 30, 2022. If you have already verified your number(s) (unlikely), no action is required. If you have not yet verified your toll free number(s), please do so today. If you are unsure whether or not your numbers are verified, log in to Twilio and submit a support ticket asking them to check whether your number(s) are already verified or not.

If you do not verify your number(s), on October 1, 2022, messages sent via Toll-Free numbers will be restricted to the following messaging limits.

• Daily limit: 2,000 messages
• Weekly limit: 12,000 messages
• Monthly limit: 25,000 messages

These limits aren’t applicable when a Toll-Free number has been submitted for verification and is in a ‘pending’ state or already verified.

Verifying your numbers has no additional charge (according to Twilio), but their documentation says the only way you can do it is by downloading a form and submitting it to Twilio support. More information, including the form and support link can be found here.

Reminder of a few best practices related to Twilio.

• When using Twilio, TouchPoint recommends using Toll-free numbers over standard 10-digit, local numbers.
• You should only use ONE toll-free number per SMS group in TouchPoint. Using more than one number per group could result in filtering by the carriers as well as additional fees.
• Do not use shared (i.e. bit.ly) URL shorteners. TouchPoint automatically shortens URLs for you in an industry approved manner.

Over time, several people have asked for a simplified registration that includes the collection of contact information, answers to questions, and payment all in ONE PAGE! Well, that dream is now a reality! We are pleased to announce the addition of the One Page Forms registration type!

Control over Contact Information 

With the exception of first name, last name, and email, YOU decide what contact information is asked and/or required.

Collect Donations Instead of Fees 

Have you ever wanted to collect donations with the ability to ask questions of those donors? Now you can!

Note: This feature should only be used for truly tax-deductible purposes 
(examples: Easter flower donations, memorial giving, etc.). Please consult a tax advisor for guidance.

Submission Report 

With a new registration type comes a brand new report. The submission report includes one column for each question within the form. Read more about the submission report in our recent blog.

Are you ready to create your own ONE PAGE FORM?! Learn more by checking out the One Page Forms help article!

Registration reporting is even easier now with the newly created Submission Report. The report is run from the Cloud icon of the Involvement Blue toolbar under the Involvement Members Reports section. The Excel report contains information about each registration. If Allow Re-Register is True for the involvement, the report will provide a line item for each re-registration.

The Submission Report will be dynamic based on the questions provided in the online registration and will also contain fees information. Each question and the corresponding answers will have a separate column, versus the Registration Report that provides all the answers in one column. Basic information about the registrant including Name, Address, DOB and Grade is included as well. 

Learn more about this new report in the Submission Report help article.

We have a mini release scheduled to be deployed this Sunday night, September 11th. There are a few new things you’ll see in your system Monday morning and several items are wrapping up final features that we’ll be discussing at Summit. In case you are not able to attend Summit this year, watch the blog for more details in the coming weeks.

Fully Released New Features

• Ticketing Enhancements – There is a new report for viewing all ticket sales with easy filters and sort capabilities. In addition to this report, several other enhancements were added to our Ticketing system for an enhanced user and admin experience.
• Submission Report – This new report that was built as part of the One Page Forms project is now available for all registration types. Note: This will only show data for registrations that have been completed in mid-summer 2022 moving forward.
• Limit Editing/Hide Fields – The user interface on these admin settings has been adjusted so that it is easy to use and set your requirements.

Beta / Summit Features

• Process Builder – Several major components to the Process Builder are being released behind the scenes. Stay tuned for more information.
• One Page Forms – This release includes the final items for One Page Forms. More information to come.

Along with providing more user-friendly and customizable Status Flag searches that can also be assigned Engagement Scores, we’ve created a way to export the information as well! The Engagement Score Report is found in the Blue Toolbar under the Cloud icon in the Reports section. You will be able to view past Engagement Score history in an Excel report for up to the last 52 weeks, 12 quarters, and 5 years based on data availability.

You can hide the Report from the toolbar along with hiding the Profile > Engagement Tab, Engagement Score badge and related search conditions using a new setting called Engagement Information Role. Limit access by adding roles under Administration > Settings > Features > Status Flags. 

Additionally, the actual Engagement Score can be hidden under another new setting called Show Engagement Score, also found under Status Flags settings. If toggled to False, users won’t be able to view the actual score in the Badge or by hovering the Engagement Score Graph.

Learn more about Engagement Scores in these articles:

• Engagement Score
• Engagement Score Report