When Broadmoor Baptist Church in Mississippi made the decision to transition away from their aging church management system, they weren’t just looking for better software—they were searching for a ministry tool that could support their growing congregation, improve data accuracy, and enhance the Sunday experience for everyone from first-time guests to seasoned members. What they found in TouchPoint was more than a platform. It was a strategic partner that empowered their vision to know and be known. 

The Road To Implementation 

Broadmoor is no small church. With over 5,000 members and roughly 2,000 in weekly worship attendance, the church needed a system robust enough to handle complexity while flexible enough to meet ministry-specific needs. Kathy Morgan, who brought years of software experience into her role at Broadmoor, knew from day one that their current solution wouldn’t support long-term ministry goals. 

After attending TouchPoint Summit in Chicago in 2023 and evaluating other vendors, the team at Broadmoor unanimously agreed—TouchPoint wasn’t just the best option, it was the right one. 

Laying The Foundation: A Culture Of Data And Ministry 

One of the first major initiatives following implementation was to fully integrate TouchPoint’s Check-In functionality. But this wasn’t just about printing name tags. For Broadmoor, checking in was about reshaping the way their church family connected—with staff, with each other, and with ministry opportunities. 

Michael Bowen, who oversees communications and is part of the church’s creative arts ministry, explained that building a culture of checking in started with casting vision. 

“At the end of the day, it’s about ministry. Yes, it’s just a database. Yes, it’s just a tool. But if the data is accurate, it helps us make better decisions.” 

The team approached implementation with intentionality: instead of training staff on a generic sandbox, they trained using real Broadmoor data. Real people, real groups, real processes. This made adoption easier and gave staff confidence that the system would support—not complicate—their workflows. 

Creating A Culture Shift 

The heart of Broadmoor’s Check-In success lies in its cultural transformation. Historically, Check-In was limited to next-gen ministries for security tags. But with TouchPoint, Broadmoor began encouraging every attendee to check in, regardless of age or ministry involvement. 

Check-In kiosks were strategically placed at main entrances and ministry areas, and the team prioritized ease of use and reliability. They opted to hardwire all stations to prevent the risk of Wi-Fi disruptions. 

In just four weeks, Broadmoor saw nearly 70% of worship attendees checking in—a staggering achievement for a church that hadn’t emphasized Check-In in over a decade. That number recently rose to 72%. 

The TouchPoint Team: Personal Touch Meets Strategic Support 

To reinforce checking in, Broadmoor created a “TouchPoint Team” of volunteers and staff who manned kiosks each Sunday. These team members served a dual role: helping people navigate Check-In while also capturing feedback for ongoing improvement. 

As Kathy noted, even less tech-savvy members found the new system easier than the previous one—and that’s no small win. 

Staff were expected to serve during key windows, which not only provided Sunday morning support but also kept leadership engaged in the process. That visibility reinforced the church’s commitment to making checking in a part of their culture, not just a task. 

And for guests who weren’t in the system? They got added into the database! As Kathy described, one man who had intentionally stayed under the radar for years finally asked for a name tag. “To catch you, I need your phone number,” Kathy told him. That simple interaction showed how Check-In was bridging the gap between anonymity and belonging. 

Staff Engagement And Training 

What made Broadmoor’s implementation so successful wasn’t just infrastructure—it was the engagement of the entire staff. Kathy sent out a daily “My TouchPoint Tip of the Day,” helping staff learn their new church management software in bite-sized, approachable ways. From updating profiles to searching birthdays, each tip was designed to make TouchPoint approachable and practical. 

To cap off training, the team organized a TouchPoint scavenger hunt—a creative, interactive way to get staff exploring the system and learning by doing. 

And the results speak for themselves. More than 380 members have already updated their profiles, including photos and contact information. Members are not just passively existing in the database—they’re actively participating in its accuracy. 

Moving Forward: Next Steps 

Broadmoor is already thinking ahead. Their team is exploring more efficient ways to process first-time guests, especially those who may not make it to the welcome desk. iPads with simplified forms may soon be deployed to help volunteers input guest info more quickly. 

Broadmoor’s Church Branded Mobile App is also on the horizon. While it’s not live yet, the team is using this time to build anticipation and keep the momentum going. Once released, the app will add another layer of convenience, allowing families to Pre Check-In from their phones and streamline their Sunday mornings even further. 

The Strategic Value Of Check-In 

For Broadmoor, Check-In isn’t about tracking attendance. It’s about intentional ministry. It’s about making sure no one falls through the cracks. It’s about stewarding the people God brings through their doors. 

As Michael put it, “Churches have historically made decisions based on anecdotal evidence. TouchPoint helps us be more strategic. But we had to set it up to win—it doesn’t do the work for you.” 

Broadmoor Baptist’s journey with TouchPoint is a compelling example of how the right tools, paired with the right vision, can lead to cultural transformation. Their story reminds us that software isn’t just a system—it’s a ministry partner when deployed with purpose. 

Managing member access to your facility shouldn’t be a hassle—and with TouchPoint’s Building Check-In, it isn’t.

In this TouchPointer, Hayley introduces a simple yet powerful way to manage building access using Building Check-In. Designed primarily for locations like gyms, activity centers, and community spaces, this feature ensures quick and seamless entry while providing real-time visibility for attendants.

When members arrive, they can easily enter all or part of their phone number at the kiosk, select the activities they’re attending, and proceed inside. While the system logs previous check-ins, it’s important to note that Building Check-In is not designed for attendance tracking—its main goal is to facilitate smooth entry and access.

From streamlined access to real-time staff monitoring, TouchPoint’s Building Check-In delivers a smart, efficient way to manage foot traffic while keeping your community connected.

Key Benefits:


Looking For More Information On TouchPoint’s Check-In Suite?

Explore more best practices for managing Check-In and enhancing security with TouchPoint:

Here’s how you can implement a Profile Ring when you’ve identified a security concern related to a person in your database at Check-In:

Step 1: Remove The Phone Number From Their Record

This step is key. In order to prevent the person from checking in through self-service stations, you’ll need to remove the phone number from their profile. If they’re part of a household, be sure to remove the phone number from all other associated records in that household as well.

**Important: This is the ONLY situation where we recommend removing data from TouchPoint.

Step 2: Add A Profile Ring Or Status Flag

With the phone numbers removed, the person will now have to check in at a manned Check-In station, where a staff member can search for their name manually. When their profile appears, the staff member will see the colored Profile Ring—a visual indicator that signals a need for special attention.

Choose a ring color that your team has designated for security-related flags. Make sure your Check-In volunteers and staff are trained on what different colors mean and how to respond appropriately.

Step 3: Document And Train Your Team

This process only works when everyone is on the same page. Train your Check-In team to:

Also, be sure to document this protocol so it’s part of your internal safety procedures.

Why This Approach Matters

This workflow not only ensures greater safety at Check-In but also respects the privacy of the individual. It prevents the person from slipping through self Check-In unnoticed while empowering your staff with the tools to act with discretion and care.

While situations that require this process may be rare, it’s important to be prepared. The Profile Ring feature offers an effective way to support your church’s security protocols—keeping your community safe and your systems consistent.

If your church hasn’t set up a protocol for using Profile Rings, now’s the time to start.

Looking For More Information On Check-In?

To explore more best practices for managing Check-In and safety with TouchPoint, be sure to:

We’re excited to share that Mobile App Version 3.8 has officially been released! As part of our rollout process, the update first appeared in the Beta channel, accessible through TestFlight (iOS) or the Android beta channel.

What Churches Need To Know

Now that the update has been released in beta, it’s crucial for churches to take a moment to review their app before going fully live. This includes checking:

If any changes are needed, it’s far easier to catch and address them during the beta stage. Once an app is live, making corrections may take up to a week or longer due to App Store review processes.

For Churches Still In Beta

If your church is still in the beta phase:

For Churches With Live Apps

Once your church has reviewed and approved the new version, you have a few options:

Important Reminder

If we don’t hear from you within 10 days, we will begin submitting the beta version for production review automatically.

If you have any questions or need assistance with the update process, we’re here to help! Please reach out to our team at [email protected].

Mobile 3.8 Release Notes

Volunteers are essential to every ministry, but keeping them engaged, equipped, and excited can be challenging. That’s why we hosted March’s webinar, which focused on the full volunteer journey, from initial interest to long-term involvement. Matt and Hayley of the TouchPoint Marketing team walked through a seven-step process that churches can use to build a healthy, discipleship-driven volunteer culture.

If you missed the live session (or want to revisit the ideas we shared), we’ve got you covered with a replay and a quick recap below.

Here’s What We Covered:

1. Start With Awareness
You can’t grow your volunteer base if people don’t know where help is needed. We discussed practical ways to get the word out—announcements, signage, emails, and more. TouchPoint’s Search Builder also helps you identify members who’ve never served and might be ready to start.

2. Capture And Organize Interest
Once someone raises their hand to help, the goal is to respond clearly and quickly. We showed how to use TouchPoint Registrations to capture serving preferences and availability—plus how to guide next steps using Process Builder.

3. Onboarding Done Right
From background checks to shadowing and spiritual gifts assessments, onboarding should be thorough—but not overwhelming. With our integrated tools, you can track every step and make sure no one slips through the cracks.

4. Keep Communication Flowing
Clear communication helps volunteers feel valued and informed. With features like Scheduler, profile rings, and the TouchPoint Mobile App, you can send reminders, check in regularly, and ensure everyone’s on the same page.

5. Provide Opportunities To Grow
Volunteers want to feel like they’re growing, not just filling a spot. We talked about creating leadership pathways, offering refresher training, and encouraging volunteers to explore new roles when they’re ready.

6. Celebrate The Wins
Don’t underestimate the power of a thank you. Whether it’s a handwritten note, a free cup of coffee, or a shoutout on social media, showing appreciation goes a long way in creating a culture where volunteers feel seen.

7. Check-In And Re-Evaluate
Seasons change, and so do people’s capacity to serve. Build regular check-ins into your volunteer process to help avoid burnout and to support your team’s long-term health and involvement.

Bonus: Preventing Volunteer Burnout

We wrapped things up with real talk about rest—how to schedule intentional time off, spot signs of fatigue, and make sure volunteers feel supported, not just needed.

Watch The Full Replay

Catch the full webinar replay below:

Want More Tips On Volunteer Management?

Strong volunteer coordination is key to building and maintaining a healthy volunteer culture. Discover practical tips for recruiting, scheduling, and engaging volunteers to ensure your church is ready to welcome guests and serve well.

Whether you’re leading a team of two or two hundred, we hope these strategies help you build a volunteer culture that’s organized, sustainable, and rooted in discipleship.

Additional resources you may enjoy: The Ultimate Guide To Volunteer Coordination

Stay tuned for more webinars!

As church leaders, you know that tracking engagement is key to fostering discipleship growth and ensuring no one slips through the cracks. But how can you effectively measure engagement across attendance, giving, volunteering, and other factors? In our recent webinar, Andrew Triplett, Head of Consulting at TouchPoint Software, walked us through Engagement Insights, a powerful tool for understanding the health of your congregation.

Key Takeaways From The Webinar

What Are Engagement Insights?

Engagement Insights provide a data-driven approach to measuring church involvement and discipleship. Rather than relying on assumptions, churches can track key behaviors—such as attendance, serving, and giving—to better understand trends and respond proactively with ministry.

The Five Engagement Buckets

To get a full picture of engagement, Andrew introduced five key areas:

How To Use Engagement Insights To Strengthen Ministry

By setting up Engagement Insights in TouchPoint Software, churches can:

Watch The Full Webinar

If you missed the live session, you can watch below for the full webinar recap.

Looking for help setting up Engagement Insights for your church? Contact our team at [email protected] for expert guidance.

Another article you might like: Church Engagement Can Be Easy And Intentional!

How Volunteers Can Use TouchPoint

To effectively manage their groups, volunteers need access to specific features of TouchPoint’s church management database. Here’s how they can do so efficiently:

By utilizing these features, volunteers and lay leaders can effectively manage their responsibilities while maintaining appropriate data security.

Why Volunteer Empowerment Matters

As Easter approaches, churches have a unique opportunity to rely more on their dedicated volunteers and lay leaders. These individuals are the backbone of a thriving church community, helping to create welcoming and organized worship experiences. By equipping them with the right tools and resources, pastors and church staff can focus more on spiritual leadership while ensuring that every aspect of church life runs smoothly. Ultimately, a well-prepared volunteer team enhances the church’s ability to minister effectively, making Easter services and events more impactful for everyone involved.

Churches thrive on community, and strong volunteer leadership fosters a sense of belonging and shared mission. Therefore, investing in your volunteers and lay leaders is crucial for several reasons:

Equipping Volunteers With The Right Tools

A great church management system provides different levels of access, ensuring that volunteers and lay leaders have what they need without compromising church security. Fortunately, TouchPoint allows for completely customized access, creating flexibility for:

Start Preparing Now For Easter

Easter is a perfect opportunity to train and empower your volunteers. As services grow in attendance, so do logistical needs. Thus, usher teams, children’s ministry volunteers, small group leaders, and hospitality teams all play crucial roles in creating a welcoming church environment.

To get started, consider the following steps:

By investing in your volunteers today, you ensure a smoother, more impactful Easter season—and ultimately build a stronger church community for the future.

Building A Stronger Church Community

Church leadership is a shared journey that thrives when the entire body of Christ is engaged. By equipping volunteers and lay leaders with the right tools, responsibilities, and support, you create a strong and vibrant church community. As Easter approaches, this is a wonderful opportunity to invest in your volunteers, ensuring they feel empowered to help welcome and minister to everyone who walks through your doors.

TouchPoint Consulting Team

Need support setting volunteer access? Our TouchPoint Consulting Team is available to assist with church database configuration and Check-In setup. You can email our team at [email protected].

For additional ways to enhance your Easter experience, check out our other TouchPointers and blogs!

Easter is an exciting time for churches, often bringing in larger-than-usual crowds of both members and first-time visitors. While this is a great opportunity for ministry, it can also create logistical challenges—especially when it comes to check-in for children’s ministry, classes, and small groups.

That’s where the Recommended Involvement feature in TouchPoint church management software (ChMS) can help. This tool streamlines the Check-In process by automatically suggesting the best class or group for each guest based on their age, grade, or family role.

By setting up Recommended Involvement ahead of time, churches can:

What Is Recommended Involvement?

Recommended Involvement is a feature in TouchPoint that suggests the best class, small group, or ministry assignment for guests during Check-In. It helps churches guide attendees into the correct group without requiring manual input every time they check in.

This feature is especially useful for returning guests who are already in your database, as it helps them check in faster and find their place with ease.

Recommended Involvement assignments can be based on:

This automation eliminates confusion, reduces wait times, and ensures a smoother Easter experience for everyone.

Set Up Recommended Involvement for Easter

Preparing Recommended Involvement in advance ensures that Easter Sunday runs efficiently. Once groupings are set, you’ll need to activate them in the Check-In settings. To finalize your setup, confirm how guests will be added to their recommended groups. Most churches will use the Guest setting for Easter services, allowing first-time visitors to check in without automatically being enrolled in a group.

Why Recommended Involvement Makes Easter Check-In Easier

Using Recommended Involvement has several benefits:

For additional ways to enhance your Easter experience, check out our TouchPointer Guide on Engaging First-Time Guests Before They Arrive.

Final Easter Check-In Tips

By implementing Recommended Involvement and planning ahead, your church can create a seamless, welcoming Easter Sunday experience for everyone.

TouchPoint Consulting Team

Need help setting up Recommended Involvement? Our TouchPoint Consulting Team is available to assist with church database configuration and Check-In setup. You can email our team: [email protected].

We’re just one week away from our next Engagement Insights webinar happening Thursday, February 27th at 2pm CST!

Our Head of Consulting, Andrew Triplett, will share the importance of knowing and understanding the power of Engagement Insights to support spiritual growth for the body of our churches and individuals. What does it look like to respond to engagement trends for celebration and outreach? If you’ve ever wondered how to identify early signs of disengagement where community is needed the most, and keep people connected to your church, this session is for you.

What we’ll cover:

If you’re exploring better ways to manage church engagement, this will be a valuable session to see how TouchPoint’s tools can help you foster deeper connections.

Join us next Thursday, February 27th at 2pm CST. Register here.

We are looking forward to seeing you there!

Catch Up On Last Month’s Webinar!

In today’s digital world, connecting with your congregation should be simple and seamless. This TouchPointer highlights how QR codes and text reply words can boost engagement and create easy and efficient ways for churchgoers to engage with your events, gatherings, and more.

The Power of QR Codes

QR codes provide a quick and direct path to essential resources such as registration forms, event details, giving pages, sermon notes, and more. Using your favorite QR code generator, take the link generated in TouchPoint from the blue toolbar and copy it to a QR code to share. Display these codes on printed materials, screens, or bulletins to make sign-ups and information access instant.

Encouraging Engagement with Text Reply Words

Text reply words offer another simple way to enhance connection points through your church software. By displaying a keyword alongside a designated short code or text number, churches can enable members to RSVP for events, post attendance, join mailing lists, or sign up for volunteer opportunities. Within your church database, this information is automatically recorded and organized, making it easy for pastors, administrators, leaders, and volunteers to track engagement and follow up effectively.

A Seamless Digital Experience

Together, QR codes and text reply words make engagement fast, easy, and accessible, placing vital church interactions right in the palm of your congregation’s hands and creating a more connected and organized experience for both church leaders and guests.

For more tips and tricks utilizing TouchPoint’s Church Management Software, visit our YouTube Playlist.

Connect With Our Consulting Team

Would you like to learn more about how to setup reply words? Email our consulting team at [email protected] to schedule a session and learn more about utilizing this feature.

Looking For The Right Church Management Software?

If your church is looking for a reliable church management system that streamlines communication, engagement, and data management, we’d love to connect with you. Whether you’re exploring church software for the first time or looking for a better fit, TouchPoint is here to help.

Let’s find out if TouchPoint is the right church database for your church. Reach out to learn more, ask questions, or see how our church management system can support your ministry’s unique needs. We’d love to welcome you into the TouchPoint family.

Schedule a free demo and connect with one of our team members.

Special Discount for Partner Churches:

We are excited to pass along some amazing news from our friends at MinistrySafe. Through 2025, MinistrySafe is offering TouchPoint churches a unique opportunity to save $100 off the first year of your MinistrySafe Membership! This is your chance to combine MinistrySafe’s unparalleled child safety system with the organizational power of TouchPoint’s church management software. Visit MinistrySafe’s TouchPoint page to get started, and use code “TOUCHPOINT” to save.

Who Is MinistrySafe?

MinistrySafe, founded by Gregory Love and Kimberlee Norris, is a robust program designed to prevent child sexual abuse in churches and ministries. With over 60 years of legal and safety expertise, MinistrySafe educates and equips church leaders, volunteers, and staff to proactively protect children and maintain a secure environment.

What MinistrySafe Offers:

Strengthen your ministry’s child protection measures while enjoying significant savings. MinistrySafe and TouchPoint Software integrate together seamlessly to provide a comprehensive church technology solution for increased safety.

Ready to take advantage of this exclusive offer? Visit MinistrySafe’s TouchPoint page today! for safeguarding your community. Join us in setting a new standard for safety in ministries.

In this TouchPointer video, we explore simple but effective ways to build trust within your church community by incorporating consistent church branding in your church software. A strong brand presence across all platforms enhances engagement, fosters trust, and provides a seamless experience for church members.

Bringing Your Church Branding Into TouchPoint

TouchPoint offers various tools to ensure that your church’s branding remains consistent across all interactions. Here’s how you can implement it:

If your church needs guidance in setting up branding within TouchPoint, TouchPoint Consulting is available to assist with customization.

For more tips and tricks utilizing TouchPoint’s Church Management Software, visit our YouTube Playlist.

Connect With Our Consulting Team

Would you like to learn more about consistent church branding? Email our consulting team at [email protected] to schedule a session and learn more about customizing your database.

Considering TouchPoint For Your Church?

Not yet a TouchPoint Partner? Schedule a demo today by filling out this form to connect to one of our team members. This is one of many ways TouchPoint’s powerful church management software can uniquely support your ministry’s needs.