A Partnership Rooted in Ministry
Grace Community Church in Gresham, OR, has been a valued partner church of TouchPoint since 2012. Over the past decade, they’ve grown with the platform—navigating updates, learning new features, and using the system to better support their congregation. While they’ve always leaned on TouchPoint for registrations and people management, Grace has unlocked a hidden gem in the past few years: TouchPoint’s Church Event Ticketing.
Breaking The Mold With Ticketing
For many churches, Ticketing is synonymous with concerts or major conferences. But Grace took a more innovative approach. They tapped into TouchPoint’s Ticketing System for events like their Women’s Retreat and Seder Gathering—two ministry experiences that required detailed, customized registration processes.
Booking Bunk Beds For The Women’s Retreat
Planning a retreat for over 80 women with unique lodging preferences—right down to top or bottom bunk beds—is no small task. Traditionally, Grace relied on spreadsheets and countless emails to manage room assignments. But in 2023, they flipped the script.
Using TouchPoint’s Ticketing System, former staff member and current congregant Bekka Lambert, built a digital venue map that replicated the retreat center’s layout. By uploading a scanned version of the camp’s floor plan and placing interactive markers, attendees could book their own bunk beds in specific buildings and rooms. The time-consuming back-and-forth of room swaps and special requests disappeared overnight.
Community Seating At The Seder Gathering
Grace also reimagined their Seder Gathering experience, leveraging Ticketing to allow congregants to reserve their exact seat at designated tables. This detail ensured that community groups and families could sit together, creating a more intimate and connected event for nearly 180 participants.
The flexibility of TouchPoint’s Ticketing allowed Grace to expand the number of tables on the fly as registrations grew—something that would have been challenging with a static system or manual spreadsheet.
Efficiency And Ownership For The Win
In both events, Grace Community’s staff emphasized how TouchPoint’s Ticketing System delivered:
- Time Savings: Eliminated Manual Assignment Of Seats Or Beds
- Ease Of Use: Simple Links Integrated Into Their Church Database/Website
- Flexibility: Ability To Dynamically Add New Seating Or Lodging As Demand Increased
- Data Integrity: Event Records Stayed Within The Same System Used For People Management
While they haven’t yet explored reporting features for follow-up or discipleship tracking post-event, Grace sees potential in using attendance data in the future to deepen ministry efforts.
Growing With Grace
In many ways, Grace Community Church exemplifies what long-term partnership looks like. Through the years, there have been staff transitions and ministry shifts—including a renewed focus on deep discipleship in a post-COVID era—they’ve continued to lean on TouchPoint as both a technical solution and a ministry partner.
“We’re just now seeing attendance and engagement return to pre-COVID levels,” shared Cindy. “With that momentum, we’re investing more intentionally in people—and it helps to have tools like TouchPoint to support that vision.”
Looking Ahead
As Grace Community leans into their new discipleship strategy—built on insights from “Emotionally Healthy Discipleship” by Peter Scazerro and “Deep Discipleship” by J.T. English—they’re assessing what programs to streamline in order to focus on meaningful transformation. And while Bekka has decided to step out of her staff role to focus on family, she leaves behind a legacy of innovation that Cindy and the team can build on.
TouchPoint remains honored to walk alongside Grace Community Church as they pursue ministry with depth, care, and creativity. Their use of our Church Event Ticketing System is more than just a tech success—it’s a glimpse into how software can serve the heart of the church.
Curious How Church Event Ticketing Will Work At Your Church?
If event planning has ever felt overwhelming or disjointed from your current ChMS, we’d love to show you how TouchPoint can help. Let’s set up a time to walk through how our church management ecosystem could elevate more than just the Ticketing experience at your church. Schedule a demo with us!
Want Help Setting Up Ticketing For Your Next Event?
Already a TouchPoint Partner and interested in implementing Church Event Ticketing? Our Consulting Team would love to help you get started—reach out, and we’ll take it from there.
