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Church Communication Software FAQs

Frequently Asked Questions

How Does TouchPoint’s Church Communication Software Help My Church?

TouchPoint’s communication tools are fully integrated (included) in the church database system: emails and texts are tied directly to member profiles, analytics are visible in real-time, and your mobile app, event registrations and workflows all tie into one system. This ensures clarity, alignment, and connected communication. (Schedule a demo to see how emails are built, analytics tracked, and texts sent from within the system.) 

What Kind Of Analytics Does TouchPoint’s Church Communication Software Provide?

TouchPoint gives you key metrics such as email opens, failed/bounced messages, unsubscribes and link tracking—all accessible on your dashboard and tied directly to who is engaging and how. 

Can Our Church Use Email, Texting, And Marketing From One System?

Yes. With TouchPoint you can build, schedule, and track emails using the Email Builder, send two-way texts via trusted providers, and execute branded marketing campaigns for events and registrations—all from within one system so everything updates automatically. 

How Does the Texting Functionality Work?

TouchPoint offers two trusted texting integrations: Powered By Text, a faith-based texting provider and Twilio. This enables both announcements and two-way texting (reply words) so your church can engage dynamically via mobile messaging. 

Can We Automate Communication Workflows With This Software?

Yes. Using the built-in “Process Builder” automation, your church can create sequences such as welcome email flows, re-engagement campaigns, event follow-ups and more—so communications happen at the right time for the right person. 

How Does This Software Maintain A Consistent Brand Experience For Our Church?

Because the communication tools are part of the same ecosystem as your database, event registration, mobile app and giving platform, you can ensure that every message—whether email, text or app push—reflects your church’s identity and voice.

How Does This Software Fit Into Our Larger Church Management System?

Church communication is not standalone with TouchPoint. Your messaging tools link back to member profiles, registrations, giving, events and mobile app usage—all in one system—providing a single source of truth for your ministry’s communication and engagement efforts. 

What Kind Of Churches Benefit Most From This Church Communication Software?

Since TouchPoint is built for churches with substantial engagement—those managing multiple ministries, events, communications channels—the software is best for churches that are ready for unified, data-driven communication and deeper member engagement.

How Can We Start Using TouchPoint’s Church Communication Software?

You can schedule a demo of our full church management software where we’ll show how the communication tools work, how they integrate with your database and ministry workflows, and discuss how this technology supports your discipleship and engagement goals.