A Partnership Rooted in Ministry 

Grace Community Church in Gresham, OR, has been a valued partner church of TouchPoint since 2012. Over the past decade, they’ve grown with the platform—navigating updates, learning new features, and using the system to better support their congregation. While they’ve always leaned on TouchPoint for registrations and people management, Grace has unlocked a hidden gem in the past few years: TouchPoint’s Church Event Ticketing. 

Breaking The Mold With Ticketing 

For many churches, Ticketing is synonymous with concerts or major conferences. But Grace took a more innovative approach. They tapped into TouchPoint’s Ticketing System for events like their Women’s Retreat and Seder Gathering—two ministry experiences that required detailed, customized registration processes. 

Booking Bunk Beds For The Women’s Retreat 

Planning a retreat for over 80 women with unique lodging preferences—right down to top or bottom bunk beds—is no small task. Traditionally, Grace relied on spreadsheets and countless emails to manage room assignments. But in 2023, they flipped the script. 

Using TouchPoint’s Ticketing System, former staff member and current congregant Bekka Lambert, built a digital venue map that replicated the retreat center’s layout. By uploading a scanned version of the camp’s floor plan and placing interactive markers, attendees could book their own bunk beds in specific buildings and rooms. The time-consuming back-and-forth of room swaps and special requests disappeared overnight. 

Community Seating At The Seder Gathering 

Grace also reimagined their Seder Gathering experience, leveraging Ticketing to allow congregants to reserve their exact seat at designated tables. This detail ensured that community groups and families could sit together, creating a more intimate and connected event for nearly 180 participants. 

The flexibility of TouchPoint’s Ticketing allowed Grace to expand the number of tables on the fly as registrations grew—something that would have been challenging with a static system or manual spreadsheet. 

Efficiency And Ownership For The Win 

In both events, Grace Community’s staff emphasized how TouchPoint’s Ticketing System delivered: 

• Time Savings: Eliminated Manual Assignment Of Seats Or Beds
• Ease Of Use: Simple Links Integrated Into Their Church Database/Website
• Flexibility: Ability To Dynamically Add New Seating Or Lodging As Demand Increased
• Data Integrity: Event Records Stayed Within The Same System Used For People Management

While they haven’t yet explored reporting features for follow-up or discipleship tracking post-event, Grace sees potential in using attendance data in the future to deepen ministry efforts. 

Growing With Grace 

In many ways, Grace Community Church exemplifies what long-term partnership looks like. Through the years, there have been staff transitions and ministry shifts—including a renewed focus on deep discipleship in a post-COVID era—they’ve continued to lean on TouchPoint as both a technical solution and a ministry partner. 

“We’re just now seeing attendance and engagement return to pre-COVID levels,” shared Cindy. “With that momentum, we’re investing more intentionally in people—and it helps to have tools like TouchPoint to support that vision.” 

Looking Ahead 

As Grace Community leans into their new discipleship strategy—built on insights from “Emotionally Healthy Discipleship” by Peter Scazerro and “Deep Discipleship” by J.T. English—they’re assessing what programs to streamline in order to focus on meaningful transformation. And while Bekka has decided to step out of her staff role to focus on family, she leaves behind a legacy of innovation that Cindy and the team can build on. 

TouchPoint remains honored to walk alongside Grace Community Church as they pursue ministry with depth, care, and creativity. Their use of our Church Event Ticketing System is more than just a tech success—it’s a glimpse into how software can serve the heart of the church. 

Curious How Church Event Ticketing Will Work At Your Church?

If event planning has ever felt overwhelming or disjointed from your current church management software, we’d love to show you how TouchPoint can help. Let’s set up a time to walk through how our church management ecosystem could elevate more than just the Ticketing experience at your church. Schedule a demo with us!

Want Help Setting Up Ticketing For Your Next Event?

Already a TouchPoint Partner and interested in implementing Church Event Ticketing? Our Consulting Team would love to help you get started—reach out, and we’ll take it from there.

In today’s ministry landscape, many churches are evolving how they plan and execute events. From large-scale productions to intimate ministry dinners, the need for streamlined, cost-effective ticketing solutions has never been greater. For medium to large churches, a thoughtful approach to Ticketing isn’t a logistical choice, it’s a ministry opportunity. 

Why Ticketing Matters in Church Life 

Ticketing might seem like a small detail, but it can have a big impact on how people engage with your church. Whether it’s ensuring a seamless check-in experience or helping your team prepare for the right number of guests, smart Ticketing supports both hospitality and stewardship. More than that, Ticketing can serve as a ministry tool by helping your team: 

• Welcome First-Time Guests With Confidence 
• Manage Capacity For Popular Events 
• Encourage Early Registration And Commitment 
• Track Attendance For Follow-Up And Discipleship 

Use Cases Where Ticketing Shines 

While not every church event requires a ticket, many benefit from it, here are a few scenarios where Ticketing helps elevate the experience: 

• Concerts/Productions: Events like Bellevue Baptist Church’s Singing Christmas Tree use TouchPoint’s reserved seating to ensure community members have a smooth, welcoming experience from the moment they select their seats. For churches putting on multi-night performances, assigned seats can make the difference between chaos and celebration. 

• Conferences And Seminars: Whether you’re hosting a marriage retreat or a leadership workshop, Ticketing ensures that guests know exactly where to go, how to check in, and what to expect. 

• Fundraising Dinners Or Banquets: Table seating and assigned spots help create a sense of intention and hospitality. Churches can combine general admission and reserved seating to accommodate donors and attendees alike. 

• Community Outreach Events: Events like movie nights, food drives, or local performances benefit from smooth, accessible Ticketing, especially if you’re reaching people outside your regular congregation. 

When Ticketing May Be More Than You Need 

Not every church event needs a formal Ticketing process. For informal gatherings like small group socials, potlucks, or drop-in prayer nights, over-structuring with tickets may hinder rather than help. When an RSVP or basic registration form will suffice, keep it simple to preserve a sense of welcome and flexibility. 

Why Churches Should Rethink Third-Party Ticketing 

Many churches default to well-known, mainstream Ticketing platforms. But these come with hidden challenges: high fees, siloed data, and cumbersome integrations that don’t always serve your ministry’s goals. 

TouchPoint’s integrated Ticketing solution is designed with churches in mind. Instead of juggling separate tools or losing valuable attendee data, churches using TouchPoint Ticketing are able to do the following: 

• Build Unlimited Custom Venues: Whether your sanctuary has fixed pews or your gym has flexible chairs, you can build venue plans directly inside your database—no third-party system needed. 
  
• Combine Reserved Seating And General Admission: Customize each event for its unique needs, blending seating options to optimize hospitality and efficiency. 
  
• Sell Tickets Online Or In-Person: Empower congregants to buy tickets from home or allow your front office to handle assisted ticket sales with cash, check, or card. 

• Set Social Distancing Parameters: If necessary to implement a health safety protocol, churches can automatically block off adjacent seats and aisles to keep your attendees comfortable. 

• Access Reporting And Follow-Up Tools In One Place: After the event, easily use attendance data within your church management software to send thank-you notes, follow-up invitations, or personalized discipleship resources.

Are You Spending Too Much On Ticketing? 

Many churches don’t realize how much third-party Ticketing fees are eating into their event budgets. Here’s a quick mental audit: 

• Do you pay a percentage per ticket plus a ticket fee plus a processing fee? 
• Are you spending more than 3–5% of your total event revenue on ticketing? 
• Is your team exporting/importing data just to follow up with attendees? 
• Do attendees ever complain about confusion or friction during ticket purchase? 

If you answered “yes” to more than two, it may be time to explore an integrated, cost-effective solution designed for churches. 

When The Numbers Make Sense: A Cost Comparison 

Let’s say your church is hosting a large event (like a concert, conference, or weekend seminar) and you’re charging $50 per ticket. Based on a recent analysis, TouchPoint Ticketing becomes more cost-effective than Eventbrite once you hit just 50 attendees and begins to outperform Brushfire around 100 attendees. 

At 500 attendees, TouchPoint could save your church anywhere from $400 to over $1,000 in fees compared to Brushfire and Eventbrite. That’s not pocket change, that’s budget that could go back into ministry, staffing, or outreach. 

And that’s only considering the surface-level costs. 

TouchPoint’s real value shows up when you realize the Ticketing data stays within your existing church database. That means your team can follow up more effectively, segment audiences, and even track engagement over time, without exporting and importing from third-party tools. 

It’s also worth noting that TouchPoint offers custom pricing for partner churches, making it even more competitive. Many platforms advertise a 2.9% + $0.30 processing fee as standard, but that adds up quickly—and TouchPoint’s integrated solution frequently beats that, especially at scale. 

Pro Tip: Use Ticketing Data To Identify Ministry Opportunities 

Ticketing Data Isn’t Only For Logistics: 

• See Which Types Of Events Consistently Draw New Visitors 
• Identify Repeat Attendees Who May Be Ready For A Deeper Connection 
• Send Targeted Invites To Under-Engaged Groups (Like Young Adults Or New Parents) 

By pairing attendance with personal follow-up, Ticketing becomes a discipleship strategy, not just a tool. 

How TouchPoint Enhances The Ministry Behind The Event 

TouchPoint goes beyond making events easier to manage. It enables churches to use event data as part of their discipleship journey. When someone attends a ticketed event, that attendance is already part of their engagement history in your church database. 

Imagine this: A new couple attends a Christmas production. You already know their seat number, the night they attended, and the fact that they were first-time guests. That insight helps your team follow up with more intention—maybe a personalized note or invitation to your next newcomers’ lunch. 

This kind of integration is what makes church management software a ministry tool, not just an administrative one. 

A Tool For Today’s Church Ticketing Solutions

As churches continue to navigate digital transformation, Ticketing shouldn’t be an afterthought. It should be intentional, ministry-minded, and designed to fit seamlessly within your existing ecosystem. 

TouchPoint’s Ticketing solution is built to serve churches that are serious about creating excellent, welcoming events without sacrificing stewardship or community. 

So, whether you’re planning a sold-out performance, a heartfelt fundraiser, or a packed-out seminar, the right Ticketing tool can help you elevate your ministry and better serve your people, one seat at a time. 

Want to learn how your church can start building custom venues or simplify your next big event? We’re here to help. Are you a current TouchPoint Partner interested in Ticketing? Contact our Consulting Team for more information. Not a TouchPoint Partner yet, but open to exploring your options? Book a Demo to see for yourself the difference TouchPoint can make for your ministry! 

The TouchPoint Church Mobile App is not a mobile version of your church website—it’s a personalized ministry tool designed to engage each user based on their role in the life of your church. While a website serves as a digital front door for new visitors, the Church Member Engagement Mobile App is built for people who are already connected: members, volunteers, and staff.

As part of your church’s broader engagement strategy, this mobile app enables each user to interact with content, registrations, communication, and group information based on how they participate in your ministry.

From personalized content delivery using Channels and Banners, to functionality that supports daily ministry and leadership—such as Media & Resources, Prayer Requests, Directories, and Attendance Tracking—the app adapts to each audience with intention.

Other Church Mobile App Reads: Transforming Your Ministry Engagement With A Powerful Church Mobile App
Resources: TouchPoint Software Documentation
Training Videos: TouchPoint Software Training Library
Need personalized support? Contact our Consulting Team at [email protected]

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FAQ About The Church Mobile App

1. How Does The Mobile App Fit Into Church Member Engagement Tools?

The TouchPoint Mobile App acts as a daily-use engagement tool by providing personalized experiences for members, lay leaders, and staff—empowering connection, communication, and participation.

2. What App Features Are Available To Churchgoers?

Churchgoers can use the app to register for events, give online, submit prayer requests, view group directories, and access personalized Channels—key parts of any church member engagement strategy.

3. What Can Lay Leaders Do Within The App?

Lay leaders can manage attendance, access rosters and media, and connect with their groups—tools that make leadership responsibilities more effective and organized.

4. How Do Staff Members Use The App Differently?

Staff access full records, assign tasks, log pastoral visits, and use internal communication tools to keep ministry workflows moving, making this an essential piece of engagement infrastructure.

5. How Can Churches Encourage App Adoption?

Equip staff and lay leaders through training, define post schedules, promote the app through announcements and signage, and create launch events to drive initial engagement.

6. Is Content Segmentation Available

Yes. Content is tailored based on user roles, demographics, and group affiliations. This makes the app one of the most targeted church member engagement tools available.