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Frequently Asked Questions

Church Check-In Software System FAQs

What Is Church Check-In Software and Why Should Our Church Use It?

Church check-in software helps manage attendance, safety, and class/event entry by replacing paper sign-in lists with a digital system — ensuring accuracy, security, and better data for follow-up and discipleship.

How Does TouchPoint’s Church Check-In Software Handle Pre-Check (Before Arrival)?

TouchPoint offers a “Pre Check-In” feature: families can pre-check in via the church mobile app before arriving on campus. This reduces wait times at kiosks, speeds up Sunday morning flow, and helps more efficiently manage check-in stations

What Types Of Devices Work For Check-In?

Your church can use kiosks, tablets, computers, or mobile devices. TouchPoint’s church Check-in system is flexible and usually does not require churches to get new hardware. Please book a demo to confirm specific use cases.

How Does Check-Out Work With TouchPoint’s System?

TouchPoint provides multiple methods for check-out to maintain security: after a class or event, authorized adults can check-out children using a security code, QR code, or via the teacher’s Classroom Dashboard. This helps ensure children are only released to approved guardians, and accurate headcounts are maintained

What Is The Check-In Dashboard & Classroom Dashboard — And How Do They Help Leaders?

  • The Check-In Dashboard gives real-time attendance reporting for all check-in sessions, showing how many people are checked in per class/service and comparing that against room capacity. Useful for tracking flow and avoiding overcrowding.  
  • The Classroom Dashboard gives class-level visibility — who’s in the room, allergy/medical notes, ability to check-out a child, contact guardians, or move attendees between rooms in real time. Great for safety and clarity during services or events. 

Can Check-In Be Used For Entire Buildings, Not Just Classes?

Yes. TouchPoint offers a Building Check-In mode for gyms, activity centers, or event spaces. You can define rules (age, group membership, guest limits) for those who can check in, monitor entries in real time, and track building usage — useful for events, open gyms, or ministry gatherings. 

How Does Check-In Data Integrate With Our Church Database?

The church Check-in system (expect Building Check-In) flows into the TouchPoint database. Attendance, engagement, and demographic data become part of each person’s record. That creates a “single source of truth” for ministry, follow-up, reporting, and discipleship efforts. 

Is It Possible To Manage Class Capacity & Avoid Overcrowding?

Yes. With the Check-In Dashboard, you can set capacity limits per class or involvement schedule. The dashboard will show real-time counts of who is checked in — when capacity is reached, classes can be closed automatically or manually to prevent overload. 

How Does Check-In Improve Safety & Security For Children’s Ministry?

When a child is checked in, the system prints a security label (with code or identifier) for both the child and their guardian. Only adults with the matching code or label can check children out — reducing risk and giving parents peace of mind.  

How Can Our Church See This Check-In Functionality In Action?

You can schedule a demo with our team — we’ll walk you through every aspect: pre-check, kiosk setup, dashboards, building check-in, security features, and integration within TouchPoint’s full church management system.

Is Check-In A Standalone Product Or Does It Have An Additional Cost?

No. TouchPoint’s church check-in system is included as part of TouchPoint’s all-in-one church management system. No additional costs or usage limits. Easy, secure check-in fully integrated into TouchPoint Church Management Software.