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In ministry, every person matters. And in a large church, keeping track of every person and their journey can feel overwhelming—unless your tools are working for you, not against you. That’s where an integrated church management system (ChMS) plays a pivotal role. But if your system is fragmented or your data lives in multiple places, your ministry could be missing out on transformational insights.

What Are Data Silos In Ministry?

Church Data Silos

Silos are useful on farms. They store grain in neat, separated spaces. But when it comes to church data, silos are a liability.

While most of us may be familiar with the term “data silo” or have at least heard our team taking about it, it may be helpful for a quick refresher:  

A data silo happens when information is isolated in separate systems or departments. Each ministry team might have their own tools and processes—one team’s tracking volunteers with spreadsheets, while another manages communication in a separate app. While each solution might meet a local need, the church as a whole ends up with incomplete, disconnected data. This problem is only made worse when each software program is utilized differently by each team. Expectations on what data needs to be entered, how much training staff needs on each program, and how that information is then relayed to key leadership can become fuzzy over time.

In today’s ministry landscape, having quick and centralized access to data isn’t just convenient—it’s critical. It allows you to:

Your data is one of your greatest listening tools. But only if it’s integrated.

How Data Silos Disrupt Church Operations

Let’s illustrate further the challenges data silos present. Here’s a real-life example from a church we recently talked to:

The Request: A church wanted to use their data to find the correlation between attendance/serving and how it directly affects their giving.

The Problem: The church has to find and compile that data from 3 different areas. Their Finance team is using one software/giving platform, their serve team is using another one, and their groups pastor is using yet a third one. Not ideal for processing information.

The Solution: Implementing an all-in-one software solution that houses all ministry data to better evaluate trends and make decisions.

Now for some churches there’s a possibility that 1 of the 3 software companies being utilized has an all-in-one solution, and the church staff just needs to make a commitment to use the same system. That’s not always the case though. There’s a reason that churches use multiple systems; it may be tolerable at first, but the larger a church gets, the more important it is to have a centralized church management system.

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The Hidden Costs Of Fragmented Church Data

Even the best intentions can fall short when your tools don’t work together. Here are three hidden costs of working with a disjointed or underperforming church management system.

1. Messy And Outdated Records

Take a moment to think about your current church data:
Is it organized? Updated? Easy to find?

Ministry is beautifully messy—we work with people, after all. But your data doesn’t have to be. Unfortunately, many churches are dealing with databases that are outdated, fragmented, and frustrating. Member records may be duplicated across tools, or worse, neglected altogether because the system is too clunky to use.

A good ChMS should bring clarity, not confusion. It should help you clean up messy data, not contribute to it.

Church software costs

2. Paying For Multiple Tools

When your main ChMS doesn’t meet your ministry’s needs, departments often go rogue—purchasing separate apps for volunteer management, communication, check-in, or giving. It’s an understandable workaround, but it introduces two big problems:

In the long run, this patchwork approach is more expensive and less effective. Data silos contribute to wasted time and dollars and can be consolidated.

3. An Incomplete Ministry Picture

When your data is incomplete or outdated, you lose the ability to see patterns, trends, and opportunities.

If your leadership team can’t answer these questions confidently, your ChMS isn’t doing its job. Without complete, up-to-date data, you miss chances to deepen discipleship and create meaningful ministry moments. If you want an opportunity to close the back door and reach out to people who are disconnecting, your ChMS should aid you in identifying who to reach out to and when.

The Solution: An Integrated Church Management System

A modern ChMS should be more than a glorified directory. It should be:

If your system isn’t providing this, it’s time to re-evaluate. The cost of data silos goes far beyond dollars. It impacts your ability to listen, respond, and disciple well.

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Testimony: Church At The Mill’s Journey To Integration

Church at the Mill, SC

From Disconnected Systems to Unified Ministry Tools

Before implementing TouchPoint, Church At The Mill (South Carolina) was juggling numerous third-party tools including Jotform, GroupMe, Remind, Subsplash, Square, Excel, and Google Sheets. Each served a separate purpose (forms, communication, check-in, group management) but none were integrated. The result was:

After consolidating these tools into the TouchPoint ecosystem, the church gained a centralized, secure, and integrated church management system for all ministry activity.

Streamlined Registration and Communication

TouchPoint eliminated the need for manual data imports and exports. Registration information is now automatically synced to the database in real time, ensuring accuracy and freeing up staff time.

Key Benefits:

Smarter, Targeted Email Strategy

With TouchPoint’s integrated email functionality, Church At The Mill improved its communication in significant ways:

A Data-Driven Approach To Shepherding

One of the most transformative outcomes was how TouchPoint enhanced pastoral care:

The Heart Behind The Technology

Above all, Church At The Mill shared that their ultimate goal is to “shepherd our congregation as effectively as possible”—and having the right technology made that possible. By eliminating data silos and embracing one unified system, they were empowered to listen better, respond faster, and disciple more effectively.

Final Thoughts: Don’t Let Your Data Work Against You

Integrated Church Management System

You’re called to steward people, not spreadsheets. A reliable, integrated church management system empowers your church to make informed decisions, care for people holistically, and pursue your mission with clarity.

Whether your church is navigating rapid growth or simply trying to do ministry more effectively, integrated data is a key part of the solution.

Next Step: Let’s Start The Conversation

If you’re curious about how other churches are navigating this journey—or want to explore what a unified system could look like for your team—reach out and schedule a demo with the TouchPoint Team. We’d love to learn more about your ministry and share how we’re coming alongside other churches like yours.

When Broadmoor Baptist Church in Mississippi made the decision to transition away from their aging church management system, they weren’t just looking for better software—they were searching for a ministry tool that could support their growing congregation, improve data accuracy, and enhance the Sunday experience for everyone from first-time guests to seasoned members. What they found in TouchPoint was more than a platform. It was a strategic partner that empowered their vision to know and be known. 

The Road To Implementation 

Broadmoor is no small church. With over 5,000 members and roughly 2,000 in weekly worship attendance, the church needed a system robust enough to handle complexity while flexible enough to meet ministry-specific needs. Kathy Morgan, who brought years of software experience into her role at Broadmoor, knew from day one that their current solution wouldn’t support long-term ministry goals. 

After attending TouchPoint Summit in Chicago in 2023 and evaluating other vendors, the team at Broadmoor unanimously agreed—TouchPoint wasn’t just the best option, it was the right one. 

Laying The Foundation: A Culture Of Data And Ministry 

One of the first major initiatives following implementation was to fully integrate TouchPoint’s Check-In functionality. But this wasn’t just about printing name tags. For Broadmoor, checking in was about reshaping the way their church family connected—with staff, with each other, and with ministry opportunities. 

Michael Bowen, who oversees communications and is part of the church’s creative arts ministry, explained that building a culture of checking in started with casting vision. 

“At the end of the day, it’s about ministry. Yes, it’s just a database. Yes, it’s just a tool. But if the data is accurate, it helps us make better decisions.” 

The team approached implementation with intentionality: instead of training staff on a generic sandbox, they trained using real Broadmoor data. Real people, real groups, real processes. This made adoption easier and gave staff confidence that the system would support—not complicate—their workflows. 

Creating A Culture Shift 

The heart of Broadmoor’s Check-In success lies in its cultural transformation. Historically, Check-In was limited to next-gen ministries for security tags. But with TouchPoint, Broadmoor began encouraging every attendee to check in, regardless of age or ministry involvement. 

Check-In kiosks were strategically placed at main entrances and ministry areas, and the team prioritized ease of use and reliability. They opted to hardwire all stations to prevent the risk of Wi-Fi disruptions. 

In just four weeks, Broadmoor saw nearly 70% of worship attendees checking in—a staggering achievement for a church that hadn’t emphasized Check-In in over a decade. That number recently rose to 72%. 

The TouchPoint Team: Personal Touch Meets Strategic Support 

To reinforce checking in, Broadmoor created a “TouchPoint Team” of volunteers and staff who manned kiosks each Sunday. These team members served a dual role: helping people navigate Check-In while also capturing feedback for ongoing improvement. 

As Kathy noted, even less tech-savvy members found the new system easier than the previous one—and that’s no small win. 

Staff were expected to serve during key windows, which not only provided Sunday morning support but also kept leadership engaged in the process. That visibility reinforced the church’s commitment to making checking in a part of their culture, not just a task. 

And for guests who weren’t in the system? They got added into the database! As Kathy described, one man who had intentionally stayed under the radar for years finally asked for a name tag. “To catch you, I need your phone number,” Kathy told him. That simple interaction showed how Check-In was bridging the gap between anonymity and belonging. 

Staff Engagement And Training 

What made Broadmoor’s implementation so successful wasn’t just infrastructure—it was the engagement of the entire staff. Kathy sent out a daily “My TouchPoint Tip of the Day,” helping staff learn their new church management software in bite-sized, approachable ways. From updating profiles to searching birthdays, each tip was designed to make TouchPoint approachable and practical. 

To cap off training, the team organized a TouchPoint scavenger hunt—a creative, interactive way to get staff exploring the system and learning by doing. 

And the results speak for themselves. More than 380 members have already updated their profiles, including photos and contact information. Members are not just passively existing in the database—they’re actively participating in its accuracy. 

Moving Forward: Next Steps 

Broadmoor is already thinking ahead. Their team is exploring more efficient ways to process first-time guests, especially those who may not make it to the welcome desk. iPads with simplified forms may soon be deployed to help volunteers input guest info more quickly. 

Broadmoor’s Church Branded Mobile App is also on the horizon. While it’s not live yet, the team is using this time to build anticipation and keep the momentum going. Once released, the app will add another layer of convenience, allowing families to Pre Check-In from their phones and streamline their Sunday mornings even further. 

The Strategic Value Of Check-In 

For Broadmoor, Check-In isn’t about tracking attendance. It’s about intentional ministry. It’s about making sure no one falls through the cracks. It’s about stewarding the people God brings through their doors. 

As Michael put it, “Churches have historically made decisions based on anecdotal evidence. TouchPoint helps us be more strategic. But we had to set it up to win—it doesn’t do the work for you.” 

Broadmoor Baptist’s journey with TouchPoint is a compelling example of how the right tools, paired with the right vision, can lead to cultural transformation. Their story reminds us that software isn’t just a system—it’s a ministry partner when deployed with purpose. 

Prayer is one of the most sacred and intimate acts of faith—a direct line of communication with God. Prayer is where hearts are poured out, burdens are lifted, spiritual battles are waged, and healing is delivered. As pastors, fostering a culture of prayer in your church is a high calling. Yet, in a world increasingly driven by technology, it can feel like the sacredness of prayer might be at odds with the optimization and reach offered by digital tools.

The good news is that technology does not have to diminish the power or intimacy of prayer. In fact, it can enhance and expand it, enabling your church to engage more people and nurture deeper connections with God. Let’s explore how churches can balance the intimacy of prayer with the efficiency of technology to create a vibrant, prayerful community that reaches the lost and empowers the faithful. 

The Intimacy of Prayer in a Tech-Saturated World 

Prayer is deeply personal, whether it’s whispered in solitude or shared in a circle of believers. This intimacy is essential for cultivating a thriving prayer culture in your church. As technology continues to transform how we connect, some may fear that it will strip prayer of its personal nature. However, when used thoughtfully, technology can draw people closer to God and one another. 

A culture of prayer starts with intentionality. Encourage members to prioritize quiet time with God, free from distractions. Equip them to see prayer not as a task to check off but as a relational rhythm to their day. While technology can facilitate prayer, the heart of prayer must remain anchored in reverence and authenticity. 

Technology as a Catalyst for a Culture of Prayer 

Technology can serve as a powerful tool to encourage and sustain prayer. Here are some innovative ways churches are leveraging digital tools to deepen their prayer culture: 

1. Prayer Apps and Notifications 

Mobile apps like PrayerMate, Lectio 365, and custom church apps like The TouchPoint App offer members an easy way to keep track of prayer requests, set reminders to pray, and share updates on answered prayers. These tools bring prayer into the rhythm of daily life, nudging members to pause and pray no matter where they are. 

2. Digital Prayer Walls 

Many churches are using online platforms to create prayer walls where members can submit requests, share praises, and commit to praying for one another. This fosters a sense of community and accountability, even among members who may not attend in person regularly. 

3. Virtual Prayer Meetings 

Technology enables churches to host prayer meetings via Zoom or other video conferencing tools. This is particularly valuable for members who cannot attend in-person gatherings. These virtual meetings create a space for believers to connect across distances while sharing the sacred act of corporate prayer. 

4. Social Media and Live Streaming 

Social media platforms can amplify the call to prayer, whether through a live-streamed prayer event, daily prayer prompts, or testimonies of answered prayers. These efforts can engage both church members and those outside your community, inviting them into the practice of prayer. 

Reaching the Lost Through Prayer-Focused Technology 

Prayer is a powerful evangelistic tool. When combined with technology, it can break down barriers and invite seekers into a relationship with Christ. Here are some ways to extend prayer’s reach: 

1. Accessibility for All 

A robust digital prayer strategy ensures that anyone, anywhere, can engage in prayer with your church. An online prayer wall or app provides an open door for people who may not feel comfortable attending in-person services but are seeking spiritual connection. 

2. Testimonies and Stories 

Sharing stories of answered prayers through videos, blogs, or social media posts can inspire both believers and non-believers. These testimonies showcase God’s faithfulness and invite others to experience His power through prayer. 

3. Outreach and Follow-Up 

When prayer requests are submitted online, your team has an opportunity to follow up, offering further support, encouragement, and an invitation to join your church community. This personal touch can make a lasting impact on those exploring faith. 

Guardrails for Technology in Prayer 

As helpful as technology is, it’s essential to use it wisely and intentionally. Here are some principles to keep in mind: 

Prayer as the Heartbeat of Revival 

Revival begins with prayer. As pastors, you have the unique privilege of leading your church in a way that marries the timeless power of prayer with the possibilities of modern technology. By doing so, you can inspire a culture of prayer that not only strengthens your church family but also reaches the lost with the hope and love of Jesus. 

Embrace technology as a tool to magnify the reach and impact of prayer while always safeguarding its sacredness. In doing so, you’ll equip your congregation to connect deeply with God and each other, creating a legacy of faith that transforms lives for generations to come. 

Would you like to learn more about how TouchPoint Software is elevating a culture of prayer and leveraging technology for The Kingdom? Explore our full Church Management Software Platform during a free 1 hour over Zoom.  

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If you are familiar with TouchPoint registrations, you’re probably well-versed in setting limits on questions. This is a great way to ensure that registrants don’t sign up for more of any particular option than you have available. This question type is perfect for inventory control!

A less-commonly used question type, the Menu, allows you to set limits more granularly — per registrant. This allows you to ensure that everyone who wants to purchase or participate in said option is able to. It’s a great way for sharing the love!

Check out this TouchPointer to learn more about using the Menu question type with limits.

Ready To Make The Most Of TouchPoint?

This tip is just one way to make your church software work smarter for you. Our consulting team can help you discover more ways to optimize systems, streamline processes, and boost community involvement. If you’d like to explore additional TouchPoint features to enhance your church’s digital experience, reach out to us at [email protected].

Ready to share the love with your next registration form? Watch the video to see this TouchPointer tip in action, and learn how to make registrations even easier with TouchPoint!

Watch more TouchPointer videos!

We are incredibly excited to introduce you to TouchPoint Software’s new and improved Registration Form. These enhancements are designed to make your church’s registration process smoother, more intuitive, and more efficient. This update is scheduled for release on Wednesday night, August 28.

What’s New?

Quick Sign In

Forget remembering long passwords. Now, all you need is your phone number to quickly sign in, simplifying the registration process for everyone.

Conditional Logic

Enhance your registration forms with conditional logic. Guide registrants through a series of questions that appear based on their previous answers, creating a streamlined, choose-your-own-adventure experience.

Question Level Add to Involvement

You can now automatically add people to specific Registration Form Involvements based on their answers to certain questions, ensuring they are immediately connected to the right activities.

Question Level Add to Meeting

Similarly, you can add individuals to guest lists for upcoming meetings directly from their responses, making organization effortless.

Easy to Find Registration Link

Access and copy the Registration Link directly from the Registration Tab without any hassle.

Drag & Drop Question Ordering

Reordering questions is now a breeze with the drag-and-drop feature, allowing you to customize your forms quickly.

Standardized Shirt Sizes and Medications

Standardizing t-shirt sizes and medications in your Lookup Codes means less manual entry. Registrants’ sizes and medications will auto-populate for future registrations, making the process quicker and more accurate.

Customizable Notification Email

Notify everyone who needs to know about new registrations instantly and include any necessary custom messages.

Kiosk Mode

Enable registrations on a shared tablet in communal spaces with ease.

Access Code

Keep registrations closed while still allowing individual entries with access codes. Perfect for last-minute additions without reopening the registration to everyone.

Important Notes

Documentation and training videos will be available next week!

Mark your calendars for this Thursday! Time is running out to secure your spot for our “Christmas in July” webinar on July 25th at 2 PM CST. Join us and discover invaluable tips on how to use your church management software for efficient Christmas planning.

Webinar Details:

Key Strategies for Christmas Planning:

Register Today!

Get a head start on your Christmas planning! Join our “Christmas In July” webinar on July 25th at 2 PM CST and learn from the experts. Register Now!

We look forward to seeing you there!

Join Us July 25th @ 2 PM CST

Replay Our Latest Webinar!

Visit our Webinar Page to see the latest information on our upcoming webinar!

It’s never too early to start preparing for Christmas, especially when it comes to managing the various aspects of church activities. Join us for our upcoming “Christmas in July” webinar on July 25th at 2 PM CST. This webinar is designed to help church leaders and staff use their church management software effectively to streamline their holiday planning.

Webinar Details:

Reserve Your Seat!

Key Strategies for Christmas Planning:

Other Creative Ways to Use Your Church Software This Christmas Season:

Why Start Now?

Planning for Christmas can be time-consuming, but it doesn’t have to be stressful. By starting early and utilizing the tools available in your church management software, you can make the process enjoyable for your staff and ensure nothing is left to the last minute.

Who Should Attend?

This webinar is perfect for church leaders, administration staff, communications teams, production crews, and worship leaders. Whether you’re already using church database software or looking for ways to improve your Christmas setup, this session is for you.

Register Today!

Don’t miss out on this opportunity to get a head start on your Christmas planning. Join our Zoom webinar on July 25th at 2 PM CST and learn from the experts. Register Now!

Reserve Your Seat!

Not Yet A Part Of The TouchPoint Family?

Schedule a free demo from one of our friendly team members, schedule a demo!

Missed Last Month’s Webinar?

You can watch our past webinars on YouTube in our Webinars playlist!

Hey TouchPoint Friends,

This is a reminder about our roundtable event tomorrow, July 16th, at 2 p.m. We are excited to have a community discussion about summer reset strategies and getting ready for Fall. Whether you are working with small groups, planning kids’ graduations, or organizing events, we have some great ideas to share on utilizing your church software to make a great transition into this next busy season!

Join Us Tomorrow

Our hosts, Andrew and Sarah, will kick things off at 2 PM on July 16th. This roundtable is a great chance to sync up and ensure we are all set for the upcoming seasons. Your insights are valuable; we cannot wait to hear your thoughts. Let’s make this a productive and fun session together.

Roundtable Event

Reminder For Our Christmas in July Webinar

Also, mark your calendars for our Christmas on July 25th at 2 PM. We will discuss some exciting strategies for getting the most out of your Christmas season planning and execution.

Christmas in July Webinar

Looking forward to catching up tomorrow at 2 PM for our roundtable!

But first, our raffle winner! Thank you so much to everyone who has registered for Summit so far! We have hit OVER 200 registrants! This is going to be an event for the TouchPoint record books! Find out who won the iPad by watching the video Hayley and Janice put together. Thank you to all our partner churches for being so amazing!

Join Us At Summit!

Check out the replay of our latest webinar, where Chris Dolan and Hayley Whitworth introduce exciting new features in TouchPoint Software. From mobile app enhancements and finance updates to registration improvements and future developments, this session is packed with valuable information for better church management. Don’t miss the heartfelt farewell from Chris and the introduction of our new Head of Product, Cody Binder. Watch now to stay informed and ensure your church benefits from the latest updates.

J

Join us tomorrow, June 27th, at 2 PM CST for our Q2 New Features Webinar, hosted by Chris Dolan and Hayley Whitworth. This informative session will cover the latest updates, including new church mobile app features, finance changes, and more. Don’t miss this opportunity to stay informed and enhance your church operations with our latest tools and strategies. Plus, we’ll be giving a special send-off to Chris Dolan as he concludes his time at TouchPoint Software.

Register now to ensure you don’t miss out on these exciting updates!

Register to Save Your Seat!
Help Us Get to 200 Registrations!

Hi, friends!

Summit is fast approaching! This year’s event will take place from Tuesday, September 17th through Thursday, September 19th in beautiful Alabama, and it’s shaping up to be our most exciting Summit yet.

This year’s event will be packed with insightful sessions, networking opportunities, and plenty of inspiration. Whether you’re a first-time attendee or a Summit veteran, there will be something for everyone to enjoy and learn from.

But that’s not all! We are excited to share that we have already surpassed last year’s registration numbers and are on the brink of a major milestone! To make it even more exciting, we’re introducing two fun giveaways:

1. We only need four more people to register to hit 200 participants before July 1st! The 200th person who registers will win a stylish pair of Goodr Sunglasses, perfect for enjoying the Alabama sunshine during Summit! So, don’t wait—register now to secure your spot and possibly become our special 200th registrant.

2. Interested in refreshing one of your Check-In kiosks? On July 1st we will do a drawing to give away a 10th Generation iPad! Everyone who is registered before July 1st will be entered to win!

Summit is not just an event; it’s an opportunity to connect with fellow church partners, share best practices, and grow together. We can’t wait to celebrate this achievement with you and make this Summit an unforgettable experience.

Ready to join us? Head over to summit-touchpointsoftware-com.touchpoint1dev.wpengine.com to learn more and register today! Remember, only four spots are left to hit our milestone, so hurry for your chance to win those fantastic Goodr Sunglasses and to get your name added to the

We look forward to seeing you in Alabama this September!

Blessings,

Help Us Get to 200 Registrations!

In our March New Features Webinar, we discussed the new Translations feature available in TouchPoint. The initial release included the ability to translate English word/phrases and the groundwork to add new languages. We are excited to announce that our recent update enabled Spanish translations!

Users can switch languages in TouchPoint by clicking on the Earth icon in the top right of the menu bar and then selecting English or Spanish from the Available Languages section.

To modify any of the translations, an Admin can navigate to Admin > Advanced > Translations and make any necessary changes.

More languages will be added in the near future. If you have requests for specific languages, please let us know!