Are your Registration Forms helping or hurting your ministry?
In our latest TouchPoint webinar, we explored how Registration Forms can do more than collect names—they can fuel connection, ministry growth, and next steps in faith.
This insightful session featured Becky Gossard, one of our experienced Consultants, and Matt Brown from our Marketing Team, who both share the perspective of a former Church Database Administrators. Together, they discussed tools, strategies, and practical applications that churches of all sizes can begin using immediately.
If you missed it, here’s a recap of the key takeaways.
What Kinds of Events Need Registration Forms?
We began by covering the most common use cases: small groups, Bible studies, retreats, VBS, and celebrations, along with missions trips and camps.
We also highlighted how Registration Forms are useful far beyond events. Many churches use them for newsletters, volunteer onboarding, bookstore orders, policy acknowledgements, spiritual gift assessments, and reference submissions.
Registration Forms are not just about logistics—they are about engagement.
How Do We Make Our Forms Smarter and Easier?
To keep Registration Forms both inviting and useful, we discussed the importance of customization. Conditional logic allows forms to display only the questions that matter to each registrant. Dynamic pricing options, such as early bird rates or scholarships, simplify finances. Custom branding ensures that forms feel like your church—not a third-party platform.
We also encouraged teams to use confirmation pages and emails to invite people into next steps like event follow-ups, app downloads, or volunteer opportunities.
What Should Our Communication Look Like Before and After?
Your Registration Form isn’t the only touchpoint that matters. We walked through how churches can send branded confirmation emails, event reminders, and post-event follow-ups. All of this can be automated using TouchPoint’s workflow tools.
Every communication is a chance to minister. A follow-up email isn’t just about reminding people of logistics—it’s an opportunity to keep the connection going.
What Should We Do With the Data We Collect?
Collecting data is only helpful if you know how to use it. We talked about ways to run reports, spot registration trends, identify first-time guests, and trigger next steps with Process Builder. Many churches use this data to make better ministry decisions and to communicate more personally and intentionally.
What Do Churches Often Forget to Include?
We answered questions about common items that are sometimes overlooked in forms—like emergency contact info, dietary restrictions, allergy alerts, t-shirt sizes, or medical needs. We also talked about the importance of including volunteer interest checkboxes and donation options, such as contributing to scholarship funds. These small additions can create big ministry impact.
What’s the Ideal Flow From Registration to Follow-Up?
We reviewed a clear, repeatable flow that helps churches build forms with ministry in mind:
- Share a branded, authenticated Registration Form link
- Use pre-filled information when possible
- Include only relevant questions with conditional logic
- Provide a thoughtful confirmation screen and email
- Trigger workflows for next steps
- Take attendance
- Follow up with both attendees and no-shows
Each of these steps ensures the Registration Form process serves the mission, not just the event.
Can We Use Multiple Forms Together?
Yes. Many churches are using multiple Registration Forms for different phases of engagement. For example, a simple guest form may collect contact info, while a follow-up form gathers family details or ministry preferences. Linking these forms together can create a seamless experience while collecting more complete data.
Want to Learn More?
If you missed this session or want to dive deeper, you can watch the full webinar replay below.
Resources: TouchPoint Software Documentation
Training Videos: TouchPoint Software Training Library
Need personalized support? Contact our Consulting Team at [email protected]
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