Considering A Church Community Builder (CCB) Alternative?

Many churches that once relied on Church Community Builder (commonly referred to as CCB and is now part of Pushpay’s ChurchStaq platform), are reevaluating their church management systems as their ministry needs grow.

Some are looking for better reporting, less integrations, more responsive support, or greater customization.

This case study shares the testimonies of how three churches successfully transitioned from CCB to TouchPoint Software and what they learned along the way.

Why Churches Are Exploring Alternatives To CCB

While Church Community Builder served many ministries well for years, some churches have begun evaluating alternative church management platforms as their operational needs have evolved.

Common reasons include:

• Reporting Limitations In CCB
• Disconnected Communication Tools
• Limited Customization Without Development Resources
• Transactional Vender Dynamic That Feel Less Relational

For churches navigating these challenges, the decision to explore a new church management software often comes down to one key question:

Does our current technology support our future ministry vision?

That question led Highpoint Church, RockPointe Church, and Grace Church to begin evaluating alternatives.

Why These Churches Moved From CCB To TouchPoint

Highpoint Church (IL), RockPointe Church (TX), and Grace Church (OH) faced mounting frustrations with Church Community Builder (CCB). From clunky reporting to poor vendor support, these challenges hindered ministry effectiveness. Their move to TouchPoint wasn’t just a software upgrade; it was a strategic pivot toward customization, relational support, and operational clarity. This case study explores their decision-making process, implementation journeys, and lessons learned.

Meet The Church Leaders Behind The Transition

Jessica Siri – Director of Operations, RockPointe Church

Led a year-long implementation with a 15-person internal team

Jodi Elliott – Executive Director of Administration, Highpoint Church

Oversaw migration from CCB to TouchPoint across five campuses

Leigh Ann Hradil – Director of Ministry Operations, Grace Church

Spearheaded a high-speed migration under intense time pressure

What Prompted These Churches To Leave CCB?

Highpoint Church: Reporting Limitations And Lack Of Integrated Communication

“CCB was really clunky… nothing was auto-recorded.” — Jodi Elliott

RockPointe Church: Declining Support And Stagnant Innovation Post-Acquisition

“We needed a relationship, not just a vendor.” — Jessica Siri

Grace Church: Abrupt Sunset Of Merchant Provider Triggered An Urgent Migration

“We migrated in under six weeks… I lost zero givers.” — Leigh Ann Hradil

How Each Church Evaluated A New Church Management System

• Highpoint Googled options, watched demos, and prioritized texting integration.
• RockPointe compared Rock, Realm, and Planning Center, focusing on cultural fit and reporting.
• Grace narrowed to systems capable of multi-site support, ultimately choosing TouchPoint for its vault import capability.

The Transition Experience: Three Churches, One Turning Point

“I had six weeks to move nine campuses and 1,500 givers, or lose them.”

It was late August in Akron, Ohio, and Grace Church’s operations team was staring down an impossible deadline. Their merchant provider was sunsetting, and the clock was ticking. For Leigh Ann Hradil, the stakes were clear: pull off a migration in record time or risk losing the lifeblood of their ministry, recurring donors.

Meanwhile, hundreds of miles away in suburban Chicago, Jodi Elliott was fighting a different battle. At Highpoint Church, reporting had become a scavenger hunt. “CCB was really clunky,” she recalls. “Nothing was auto-recorded, and every report felt like a puzzle.”

Across the country in Texas, Jessica Siri was assembling a war room at RockPointe Church, determined to lead a year-long migration with military precision.

Three churches. Three stories. One common theme: frustration with a system that had stopped serving the mission.

Clarity For Large & Multi-Campus Ministry

See The Full Picture Of Your Church

Many large churches begin exploring new systems when reporting becomes difficult and ministry data lives in too many places. TouchPoint brings attendance, giving, involvement, and communication data together so your leadership team can see what is happening across every ministry.

Explore TouchPoint Reporting

When The System Stopped Supporting The Mission

For years, Church Community Builder (CCB) was a trusted tool. But after its acquisition by Pushpay being homogenized into the ChurchStaq platform, cracks began to show. Updates slowed. Support became impersonal. Costs climbed.

Jessica summed it up:

“It started to feel like sending a request out into the abyss and hoping for traction.”

The pain points were universal:

• Reporting That Required Endless Exports And Manual Manipulation
• Communication Tools That Didn’t Integrate
• A Lack Of Customization Without Hiring Developers
• Vendor Relationships That Felt Transactional, Not Collaborative

As TouchPoint Software entered the picture as a lifeline, all three found what they were looking for: customization without complexity, comprehensive ministry tools, and a team that truly cares.

Building A Future-Ready Church Management System

In Flower Mound, Texas, RockPointe took a unique approach. Jessica formed a 15-person implementation team and launched what she calls “war room week.”

“We reserved the right to get smarter,” Jessica laughs, recalling the countless pivots her team made during implementation.

Her strategy was meticulous:

• Print The Entire TouchPoint Knowledge Base
• Conduct Months Of Meetings To Align Divisions, Involvements, And Programs
• Push Back The Launch Date To Accommodate Mission Trips And Staff Schedules

The payoff? A system that scales with RockPointe’s complex ministry model and delivers real-time insights.

Migrating From Church Community Builder Without Losing A Single Donor

Back in Ohio, Leigh Ann was living a nightmare scenario. Grace Church had just onboarded 1,500 new giving families when a Pushpay salesperson casually revealed their merchant provider would be discontinued.

“I had six weeks to move nine campuses and 1,500 givers, or lose them,” Leigh Ann says.

The decision was swift. TouchPoint was the only system capable of importing their giving vault, a feature that meant zero donor loss.

“We remapped everything in three days,” Leigh Ann recalls. “Most people take months.”

The migration wasn’t perfect. But the relationship with TouchPoint’s leadership made all the difference.

Better Visibility Into Ministry Engagement

In Naperville, Illinois, Jodi Elliott led Highpoint’s migration almost single-handedly, a testament to TouchPoint’s intuitive design.

Her approach was hands-on and relentless:

• Map Thousands Of Records Between Two Systems
• Build Custom Training To Supplement The Official Videos
• Create Dashboards To Measure Progress And Identify Gaps

What These Three Churches Learned After Leaving CCB

Despite different timelines and tactics, the outcomes converged into clear operational wins:

• Highpoint: Centralized Communication And Improved Visibility Into Member Engagement
• RockPointe: Built Internal Expertise And Streamlined Onboarding
• Grace: Preserved Donor Relationships With Zero Loss During Migration

Across all three, cultural alignment emerged as the ultimate differentiator.

“They listen, they care, and they’re committed to improving,” Jessica says. “That’s rare in this space.”

Looking Ahead: Ministry Fueled By Better Data

Today, Highpoint, RockPointe, and Grace aren’t just managing data; they’re shaping ministry with confidence. TouchPoint isn’t just software; it’s a partner in mission. When technology aligns with vision, transformation happens. And for these churches, the future looks wide open.

Many churches discover their technology limitations gradually—often through reporting challenges, disconnected tools, or growing administrative complexity.

If your team has experienced similar frustrations with Church Community Builder (or the Pushpay/ChurchStaq platform), it may be worth exploring what a more flexible system could make possible for your ministry.

Considering A Move From CCB?

If your church is currently using Church Community Builder, exploring alternatives can help you evaluate whether your current software still supports your ministry goals.

Many churches begin by asking:

• Do We Have Clear Visibility Into Engagement And Discipleship?
• Can Our Reporting Support Data-Driven Decision Making?
• Does Our Software Scale With Our Church’s Complexity?
• Do We Have A Partner Who Understands Church Operations?

Highpoint, RockPointe, and Grace each found answers to these questions through their transition to TouchPoint.

Church financial stewardship is far more than balancing budgets or paying bills—it’s a meaningful expression of trust, integrity, and mission. When your congregation gives, they’re not simply dropping money into a bucket. They’re investing in Kingdom impact, believing their resources will be used wisely and purposefully. That makes stewardship one of the most significant responsibilities a church carries.

Stewardship shapes how your church advances its mission and deepens relationships with the people you serve. Below are five key ways churches can ensure they are stewarding donations faithfully and effectively.

5 Ways Churches Can Build Trust With Their Givers

1. Ground Stewardship In Biblical Truth

Church financial stewardship begins with the recognition that everything belongs to God (Psalms 24:1) and we are merely managers of His resources. This mindset reshapes how financial decisions are made and ensures spending aligns with what is most God-honoring. The Parable of the Talents reminds us to steward resources actively: investing for growth, taking wise risks for Kingdom impact, and avoiding fear-based decision-making.

2. Build Confidence Through Transparency & Integrity

Your givers want to know their contributions are being used responsibly. While they don’t need a line-by-line breakdown of every expense, sharing high-level budget information, financial wins, challenges, and ministry outcomes helps establish confidence.

Studies show that financial transparency builds donor trust and long-term support — organizations that openly share financial reports tend to retain donors at significantly higher rates than those that don’t.

Sharing clear financial summaries, annual reports, or congregational budget presentations increases credibility and demonstrates that your church values openness and accountability.

3. Strengthen Accountability With Solid Internal Controls

True stewardship includes protecting the church from fraud, theft, and financial misuse. Establishing guardrails signals to your congregation that you’re serious about safeguarding their trust. Practical actions include:

• Separating duties so one person isn’t responsible for counting, depositing, and reporting funds
• Conducting periodic third-party reviews or audits
• Setting clear cash-handling procedures and documentation protocols

These internal controls not only prevent misconduct — they show your church takes its fiduciary responsibilities seriously.

4. Connect Church Giving To Mission Impact

Donors are deeply motivated when they understand the difference their giving makes. Use offering moments, newsletters, and digital communication channels to connect dollars to real, tangible outcomes. Share stories of spiritual transformation, community outreach, missions impact, and baptisms celebrated because of generosity.

These insights are important as congregations are more likely to engage with digital giving when they receive clear, timely communication about their contributions. Communicating mission impact isn’t about fluff — it’s about helping givers see the Kingdom results sparked by their generosity.

5. Plan For Long-Term Sustainability

Responsible church financial stewardship means preparing the church to meet future needs while honoring present commitments. This includes financial forecasting, evaluating ministry growth, and ensuring the church remains strong and equipped for the years to come.

Churches that plan for sustainability often include:

• A reserve fund for unexpected needs
• Regular financial health check-ins with leadership
• Long-term planning around facilities, staffing, and ministry initiatives

Having appropriate savings, insurance, and strategic planning in place allows ministry to flourish even in challenging seasons.

Tools That Support Healthy Stewardship

About TouchPoint Giving

Healthy Church Financial Stewardship requires more than strong intentions — it requires clear visibility. Integrated church giving software like TouchPoint Giving helps churches maintain accurate records, generate real-time financial insights, and communicate impact with confidence. When your systems support transparency and accountability, your team can spend less time managing spreadsheets and more time advancing ministry.

Explore TouchPoint Giving

Tools That Support Healthy Stewardship

In today’s digital age, integrated systems like TouchPoint Giving help churches maintain accurate giving records, generate real-time dashboards, and share those insights with leadership and congregations. This kind of clarity strengthens your stewardship practices and frees your team to focus more on ministry impact and less on manual financial administration.

Church financial stewardship extends far beyond financial management. It’s about cultivating trust, demonstrating integrity, communicating impact, and faithfully honoring God with every resource entrusted to the church.

By embracing biblical principles, practicing transparency, enforcing accountability, sharing meaningful ministry outcomes, and planning for the future, churches can build a strong culture of generosity that fuels mission for generations to come.

Tricia Fourman

About The Author

Tricia Fourman serves as the Giving Solutions Specialist for TouchPoint Software. With more than 15 years of experience in church finance, she is passionate about helping individuals and churches grow in spiritual maturity through faithful financial stewardship. When she’s not immersed in all things giving and generosity, Tricia is likely curled up with a good book or planning her next adventure to a new corner of the world.

Technology Should Strengthen Ministry, Not Complicate It

For church staff at large and growing churches, switching a Church Management System is rarely about features alone. It is about trust. It is about partnership. And most of all, it is about whether the people behind the software understand the weight of ministry decisions, Sunday mornings, volunteer coordination, and discipleship at scale.

Church technology should reduce friction, not add to it. Yet many churches find themselves navigating long support queues, impersonal AI workflows, or training resources that feel disconnected from real ministry life. Over time, the issue becomes clear: software can be powerful, but people make the difference.

The Role Of Partnership In Church Technology Decisions

A Church Management System becomes deeply embedded in the life of a church. It touches attendance, giving, volunteer engagement, pastoral care, and long-term discipleship strategy. Because of that, choosing a ChMS is not a transactional decision. It is a relational one.

Healthy partnerships share three characteristics:

• Mutual understanding of ministry context
• Consistent, human communication
• Long-term investment in church health

When churches evaluate a ChMS, the real question often becomes: Will this vendor walk with us when things are complex, urgent, or unclear?

Why Ministry Experience Changes Everything

Churches operate differently than businesses. Deadlines revolve around Sundays, holidays, and ministry seasons. Volunteers rotate. Staff wear multiple hats. Data decisions are rarely abstract; they affect people, families, and spiritual formation.

When a support or onboarding team has lived inside church environments, conversations change. Questions are framed differently. Solutions account for nuance. There is shared language around ministry rhythms and pressure points.

At TouchPoint, many team members have served on church staff or as high-level volunteers. That background shapes everything from onboarding conversations to support responses. It allows TouchPoint to meet churches where they are, not where a generic software model assumes they should be.

Onboarding That Respects The Pace Of Ministry

Switching systems can feel overwhelming, especially for large churches with complex data histories and established workflows. Effective onboarding is not about speed alone; it is about clarity, confidence, and alignment.

Strong onboarding should help churches:

• Understand how data supports discipleship
• Configure systems around real ministry workflows
• Build internal confidence across staff and volunteers

TouchPoint’s onboarding approach is designed to walk alongside church teams, not rush them through a checklist. The goal is not simply to launch software, but to equip churches to steward their data well for long-term ministry impact.

Training That Grows With Your Church

Churches change. Staff roles evolve. Ministries expand. A ChMS should grow alongside those changes rather than locking churches into static learning models.

Ongoing training matters because it:

• Reinforces best practices over time
• Helps new staff integrate quickly
• Unlocks deeper value from existing tools

Training becomes most effective when it is relational and contextual. Real conversations allow trainers to adapt guidance to each church’s structure, culture, and priorities. That flexibility is especially important for large churches navigating multiple ministries and campuses.

Support That Feels Human, Not Transactional

In moments of urgency, churches do not need long prompts or automated loops. They need real people who can listen, respond, and help solve problems quickly.

Responsive support is not about efficiency alone; it is about trust. Knowing that someone will answer, follow up, and stay engaged builds confidence across staff teams.

TouchPoint’s support philosophy centers on direct access to real people. No call centers. No handoffs to generic queues. When a conversation needs to move to a Zoom call, that option is available. When clarity is needed, the focus is on collaboration rather than deflection.

This approach is reflected in a 98.3% client satisfaction rate, rooted in responsiveness, clarity, and relationship.

Community As A Strategic Advantage

Large churches often operate with complex systems and distributed teams. Community becomes an overlooked asset in this environment.

A healthy ChMS community provides:

• Shared learning across churches
• Practical insights from real ministry use cases
• Encouragement through common challenges

TouchPoint views its partner churches as part of a broader community rather than isolated users. That mindset shapes training, support, and long-term product direction. Churches benefit not only from software, but from collective wisdom and shared experience.

Choosing A Partner That Stays Present

As technology evolves, many companies are leaning heavily into automation and AI-first support models. While innovation has value, ministry still requires discernment, empathy, and context.

Church leaders evaluating a ChMS should ask:

• Who will we talk to when something breaks?
• How well does this team understand church life?
• Will this partner stay engaged five years from now?

TouchPoint’s commitment is simple: real people with real ministry experience serving churches with honesty, availability, and care. The goal is not to replace relationships with technology, but to use technology to strengthen relationships within the church.

Software Is A Tool & Partnership Is The Difference

For large churches considering a ChMS switch, the most important features often reveal themselves after launch. Support quality. Training depth. Responsiveness. Trust.

Church Management Software works best when it is backed by people who understand the mission of the Church and are willing to walk alongside staff teams through every season. When that happens, software becomes more than a system. It becomes a support structure for ministry.

If you are exploring what partnership could look like beyond software, TouchPoint exists to serve churches with clarity, care, and community.

Matt Brown

About The Author

Matt Brown is a Software Evangelist at TouchPoint with a background as a Small Group Director, Database Administrator, & Production Coordinator, giving him firsthand insight into the everyday challenges church staff face. He’s passionate about equipping churches with practical tools and strategies that support discipleship and meaningful connection. Matt lives in Colorado with his wife and two daughters and serves his church by leading a small group, singing on the worship team, and helping organize the annual men’s retreat.

Elevated Data-Driven Discipleship For Churches

At TouchPoint, our heart has always been to serve the local church with tools that strengthen ministry, clarify vision, and support intentional discipleship. Today, we are thrilled to share exciting news: TouchPoint has officially acquired PATH Engagement!

This marks an important step forward in our mission to help churches see, understand, and respond to the discipleship journey of every person God has entrusted to their care.

What Is PATH Engagement?

PATH Engagement was created by a church, for the church. It was born out of a desire to move beyond surface-level reporting and into meaningful, actionable insights.

PATH helps churches dive deeper into their data so they can:

• See how people are engaging across ministries
• Identify where spiritual momentum is growing
• Recognize when care or follow-up may be needed
• Understand the health of discipleship pathways

Rather than focusing only on attendance or giving totals, PATH helps churches connect the dots between participation, growth, and pastoral care. It equips leaders to ask better questions and make wiser decisions.

Why This Matters For Every Church

Church leaders today are carrying more complexity than ever. Multiple ministries, multiple campuses, countless volunteers, and hundreds or thousands of congregants all moving through different stages of spiritual growth.

Data already exists in most churches. The challenge is clarity.

PATH brings dynamic reporting and engagement insights that transform information into visibility. Instead of guessing where engagement is thriving or declining, leaders can see it. Instead of reacting late, they can respond early. Instead of siloed ministry data, they can view the bigger picture of discipleship health.

Whether your church is currently using TouchPoint or another church management system, the need is the same: clear, trustworthy insight that fuels intentional ministry.

Continuing The Gold Standard In Data-Driven Discipleship

TouchPoint has long been committed to serving as a single source of truth for the local church. With the addition of PATH Engagement, we are deepening that commitment.

This acquisition strengthens our ability to:

• Provide clearer visibility into ministry effectiveness
• Empower staff teams with actionable insights
• Support shepherding with real-time awareness
• Elevate conversations around discipleship outcomes

We believe the future of healthy ministry includes thoughtful measurement. Not measurement for its own sake, but measurement that supports shepherding. Measurement that helps churches notice the one who has drifted. Measurement that celebrates growth and fruitfulness.

Data, when used wisely, becomes a ministry tool.

What This Means Moving Forward

The acquisition of PATH by TouchPoint is officially final, and we are excited about what’s ahead. Together, we will continue developing powerful engagement insights that help churches see not only who is involved, but how people are growing and where momentum is building.

If you would like to explore how PATH could serve your church, we invite you to reach out and start the conversation. You can schedule a PATH demo for your team.

Our Commitment To The Local Church

Everything we build is driven by one conviction: the local church matters deeply. Technology should serve ministry, not distract from it. Insights should empower shepherds, not overwhelm them.

We are grateful for the opportunity for PATH to continue serving churches of all sizes and systems as we move forward into this next chapter.

The future of data-driven discipleship is bright, and we are honored to walk alongside you in it.

How Customization Fuels Ministry Innovation

Two thriving churches, one suburban and one urban, needed a church management system that could keep pace with rapid expansion and increasing complexity. TouchPoint delivered more than software. Through creativity and collaboration, these leaders turned it into a strategic engine for engagement.

The Ministry Challenges Driving Church Technology Innovation

Churches today aren’t just places of worship; they’re hubs of community, education, and outreach. That means technology isn’t optional; it’s mission-critical.

For Tenth Presbyterian Church (Philadelphia, PA), the stakes were high. Nestled in the heart of downtown, this nearly 200-year-old congregation serves a highly educated, professional demographic. “We are distinctly the biggest church in central Philly,” says James Kurtz, Director of Technology. “We have a very vibrant ministry. Something is happening on campus every day.” But urban life brings challenges: limited parking, homelessness, and the constant hum of city events.

Meanwhile, at First Baptist Church (Hendersonville, TN), a fast-growing church was riding a wave of growth. “We’re in a growth posture,” says Technology Director Ben Swaby. “Usually around a 10% to 20% growth posture year over year.” With 14,000 members, 4,000 in worship weekly, and 3,000 in groups, the church needed a church management system that could scale fast.

Both churches faced the same reality: their existing platforms couldn’t keep up. They needed a solution that was flexible, powerful, and ready to evolve.

Meet The Church Leaders Behind The Innovation

• James Kurtz – Director of Technology, Tenth Presbyterian Church (Philadelphia, PA). Led a rigorous evaluation process and implemented extensive customizations, including WordPress integration and advanced reporting tools.
• Ben Swaby – Technology Director, First Baptist Church (Hendersonville, TN). Oversaw technology strategy and developed 130,000+ lines of custom code within TouchPoint, creating mission-critical systems like payment automation and analytics dashboards.

The Choice: Choosing A Customizable Church Management Platform

James’s journey started with spreadsheets and scorecards. “We gave all of these things some number of points,” he recalls. Another church software system initially outscored TouchPoint, but the hidden costs and complexity tipped the scales. “COVID happened, then we realized just how insufficient our existing platform was and that we really needed something that would absolutely work… and fast.”

Ben’s journey turned ministry challenges into catalysts for growth. “We jumped in quickly based on a recommendation, and that taught us a lot,” he reflects. The onboarding process sparked innovation. “We learned by doing, and that hands-on approach ultimately helped us master the system.”

For Church IT And Developers

Customization For Your Ministry Needs

Extend TouchPoint with your team’s skills—SQL reporting, Python scripts, and custom dashboards built the way you want them. Give your developers a platform that supports clean data, reliable automation, and scalable ministry systems.

Evaluate TouchPoint

Building Custom Church Software Tools That Strengthen Ministry

Faced with ministry needs and limited time, both leaders refused to settle. Instead, they transformed complexity into springboards, crafting solutions that didn’t just fix problems; they reimagined what ministry technology could do. What follows are examples of the tools and ideas they used to turn their vision into reality with TouchPoint Church Management Software.

Dynamic Group Finder For Community Connection

James started with a simple but powerful idea: make it easier for people to find community. TouchPoint already offers a robust Small Group Finder, but James wanted something that would integrate seamlessly with his church’s WordPress site. “I built one that’s part of a WordPress plugin,” he explains. “It pulls all the small groups out of TouchPoint and lets users filter by age range based on the people who are in the group.” This wasn’t just a technical tweak; it was a game-changer. Instead of static listings, members now have a dynamic, filterable experience that feels intuitive and personal. For a church in the heart of Philadelphia, where people crave connection in a fast-paced urban environment, this tool turned browsing into belonging.

Geographic Mapping Tools For Data-Driven Outreach

Ben’s innovation was all about connection at scale. When his community pastor struggled to visualize where members lived, Ben stepped in. “Within two days, I had a Google map,” he recalls. “He can click on the dots, see who’s there with pictures, draw around those dots… Then overlay US Census data.” Suddenly, planning block parties and outreach events wasn’t guesswork; it was data-driven ministry. This tool didn’t just map addresses; it mapped opportunities for relationships, gospel conversations, and neighborhood transformation.

Attendance Analytics That Reveal Ministry Trends

Ben didn’t stop at what TouchPoint already offered. The platform includes a Week-at-a-Glance report with anomaly markers built in, and Ben saw an opportunity to take it further. “I enhanced it to compare with historical time periods and added enrollment versus attendance metrics,” he explains. These upgrades turned a helpful snapshot into a powerful trend analysis tool. Now, leaders can see not just how a single week looks, but how patterns evolve over time, giving them clarity to spot challenges, celebrate engagement wins, and make informed decisions that strengthen ministry.

Automated Payment Management Customized Inside TouchPoint

Perhaps Ben’s boldest move was financial. “TouchPoint does not have a [centralized] payment management system,” he explains. Most of its functionality is based on the individual, but Ben created a central location to manage all payments by ministry or event. “I coded an entire system within the system… It’s [facilitating transactions] every month, and it’s automatically doing all of it.” Goodbye, manual processes. Hello, automation. This solution streamlined tasks that once consumed hours of staff time. For ministries like Mother’s Day Out and other programs, it wasn’t just about efficiency; it was about sustainability.

Personalized Church Communications Powered By Data

James focused on clarity and relevance in a world where inboxes overflow. TouchPoint’s standard email tools were helpful, and he also wanted something that adjusted based on what TouchPoint knew about each subscriber. “Our midweek email is customized to the person,” he explains. “Different people see different events based on where they live or who they are. We don’t need to advertise the women’s retreat to the single men, right? That kind of thing. It reduces the noise and makes the message clearer.” Less noise. More relevance. Better engagement. For James, personalization ensures every message matters and every recipient feels seen.

Breaking Down Data Silos With A Unified Church Database

Before TouchPoint, data lived in 47 silos. “I’m down to 12 now, and TouchPoint is our authoritative database,” says Ben. For James, the biggest win was accuracy: “If it’s wrong, that means the data…is wrong. Let’s fix the data.”

Innovation didn’t stop at the church walls. James & Ben are both active in the TouchPoint community, encouraging and helping other TouchPoint Churches reach their full potential. They both regularly attend TouchPoint Summit annually and aide colleagues on Discord to impact beyond the four walls of their churches.

Advice For Churches Exploring Customization And Innovation

Ben’s advice: trust your team and lean into community support. “You have everybody in a church right now to do everything that God wants you to do,” he says. “Don’t be afraid to raise your hand and ask for help.”

James adds: “Start small, learn as you go, and don’t be afraid to experiment. TouchPoint is powerful, but its real strength is in the hands of people willing to innovate.”

Both envision a future where technology amplifies ministry impact. “Don’t feel like you’re alone in this,” Ben says. “There’s a community ready to help you succeed.”

In Need Of Church Management Software Customization?

If your church is growing, evolving, or navigating complex ministry needs, your technology should grow with you. TouchPoint was built for churches that value flexibility, thoughtful customization, and a true partnership approach. Whether you’re looking to streamline operations, surface meaningful insights, or create tools that reflect how your ministry actually works, TouchPoint empowers your team to build with purpose.

Let’s explore how a customizable church management platform can support your mission today and position your church for what’s next. Request a Demo to evaluate if TouchPoint Software is a better for you ministry needs!

How Churches Can Communicate Clearly, Build Trust, & Start The Year Strong

End-Of-Year Giving Statements

For many churches, year-end giving statements are one of the most important financial communications of the entire year. They serve practical purposes for donors preparing their taxes, but they also communicate trust, transparency, and care.

When handled well, giving statements can reinforce confidence in your church’s stewardship and strengthen long-term generosity. When handled poorly, they can create confusion, frustration, or unnecessary follow-up questions for your staff.

Here are six practical tips to help your church send end-of-year giving statements smoothly and pastorally.

Multiple Delivery Options Matter
Every donor is different. Some appreciate a mailed statement they can file away. Others prefer a digital copy they can access instantly. Offering multiple delivery options helps donors receive their statements in the way that works best for them and reduces administrative back-and-forth.

Clear & Accurate Church Information Builds Trust
Make sure your church’s name, address, and contact information are clearly displayed at the top of every statement. This may feel small, but clarity and consistency go a long way in communicating professionalism and financial integrity.

Include A Thoughtful Cover Message
A short cover letter or message gives context to the statement and adds a relational touch. This is a great place to say thank you, celebrate what God has done through generosity this year, and remind donors how their giving supports the mission of the church.

Separate Tax-Deductible And Non-Tax Items Clearly
If your church collects payments for events, books, or other non-tax-deductible items, clarity is essential. Donors should be able to easily understand what qualifies as a charitable contribution and what does not, helping them feel confident when filing their taxes.

Make Statements Easy To Access Anytime
Donors appreciate being able to retrieve their giving statements without needing to contact the church office. Providing secure, self-service access reduces staff workload while empowering donors to find what they need on their own schedule.

Encourage Paperless Preferences
Many donors prefer electronic statements for convenience and sustainability. Giving people the option to go paperless helps streamline communication, reduce mailing costs, and meet modern expectations—while still supporting those who prefer printed copies.

A Well-Handled Process Reflects Good Stewardship

End-of-year giving statements are more than an administrative task. They are a reflection of how well your church cares for people, manages resources, and communicates clearly.

Church management software should be designed to support these best practices by making statements easy to customize, distribute, and access—so church staff can spend less time troubleshooting and more time focusing on ministry.

When generosity is handled with clarity and care, it builds confidence that lasts far beyond December 31.

Ready To Put This Into Practice With TouchPoint?

If your church already partners with TouchPoint, we’ve created a resource that walks through how to set up, customize, and send end-of-year giving statements using TouchPoint’s tools. This guide is designed to help your team move confidently through the process and reduce last-minute stress.

Sending Out End-Of-Year Giving Statements In TouchPoint

Struggling With Giving Statements In Your Current System?

If preparing end-of-year giving statements feels complicated, manual, or stressful, it may be time to evaluate a more connected approach. TouchPoint is built specifically for large and growing churches that need clear financial reporting, secure donor access, and tools that support both stewardship and discipleship.

Take A Closer Look At TouchPoint
Explore how our all-in-one ecosystem (including an integrated church giving platform) helps churches in every season with clarity and confidence.

Schedule a Free TouchPoint Software Demo!

Tis The Seasonal Surge Of Attendance 

December has long been a special time on the church calendar, and the numbers prove it. For many congregations, the Christmas season brings some of the highest attendance of the year. It’s common to see packed pews at Christmas Eve candlelight services, often exceeding typical Sunday crowds. One recent church survey found that Christmas Eve attendance per church was about 32% higher than a normal weekend. In short, year-end services consistently draw significantly more people – a mix of regulars, occasional attendees, and many once-a-year guests. 

But how many Americans overall attend church during Christmas nowadays? Surprisingly, slightly less than half of U.S. adults (47%) say they typically attend church at Christmastime. This is a notable shift from past generations when Christmas attendance was almost a given. As Lifeway Research notes, 9 in 10 Americans still celebrate Christmas in some way, yet fewer than half include a church service as part of those celebrations. Still, the cultural imprint remains strong – 63% of Americans say that attending church is an integral part of Christmas for them, even if not everyone follows through. This indicates that the idea of church at Christmas retains a sentimental or spiritual importance in many people’s minds, presenting churches with a unique opportunity to reconnect people with faith. 

The pandemic of 2020, of course, interrupted these patterns dramatically. Churches may have held virtual Christmas services or none at all. But as in-person worship has resumed the last few years, the December surge has also returned. By Christmas 2021 and 2022, families cautiously came back to sanctuaries; by Christmas 2023, attendance in many churches was approaching or even exceeding pre-pandemic levels as people hungered for the communal experience of Christmas worship. In fact, industry data shows overall church attendance has been rebounding – one report found churches in 2024 had about 7% higher attendance than the year before, and nearly a quarter of churches even report more people now than they saw before COVID hit. (That’s a big turnaround – in early 2021, only 2% of churches could say they’d grown beyond their pre-2020 attendance, but by late 2023, that figure jumped to 23%.) All of this means that this December’s crowds might not just be a seasonal spike or “return to normal” – they could be part of a broader upswing in church engagement. 

A Post-Pandemic Shift: People Are Seeking Meaning & Community 

Beyond the raw attendance numbers, there’s a hopeful story emerging: after a period of upheaval and isolation, people (especially younger generations) are searching for truth, community, and something beyond themselves. Many of the pursuits that people chased before (whether material success, constant busyness, or online entertainment) proved less fulfilling during the pandemic. In the aftermath, a cultural shift is happening. We see signs of a spiritual reawakening: for example, sales of Bibles have absolutely skyrocketed in recent years. Publishers report that Bible purchases in the U.S. jumped 22% in 2024 (year-over-year), far outpacing general book sales. By October 2024, Americans had bought 13.7 million Bibles in the first 10 months of the year – up from 9.7 million in the same period of 2019. Globally, the trend is similar (the U.K. saw an astonishing 87% increase in Bible sales since 2019). This surge suggests that in times of uncertainty, people are turning back to Scripture and faith in record numbers. 

Another striking trend: young adults are coming back to church. Not long ago, Millennials were often seen as the “lost generation” for churches – many had drifted away in their 20s and 30s. But now that narrative is changing. Recent research shows that Millennial church attendance has increased by 18% since 2019. In fact, around 39% of Millennials report attending church weekly now, up from only 21% in 2019 – a dramatic rise that actually makes Millennials more likely to attend weekly worship than the older Gen X or even Boomers in some areas. And it’s not just Millennials: Gen Z, despite being labeled the most unchurched generation, is showing a “profound openness to spirituality,” being surprisingly open to Jesus, the Bible, and questions of faith. It seems the younger generations are hungry for authentic connection and meaning after coming of age in a very chaotic time. Many are seeking community and purpose – and they’re finding it in church. As one church commentator put it, the fact that “Millennials are coming back” is a promising indicator of renewal for the future of the Church. This influx of young people and returning attendees is evidence that something has shifted culturally. People crave truth and real community, and they’re evaluating the Church to find it. 

All of this context should encourage you and your team: if your pews feel a bit fuller this December, it’s not a fluke. It reflects a larger movement of people returning to faith communities. Nationwide, many churches are experiencing growth again. (Yes, overall U.S. church attendance took a hit in 2020-2021, and not every church has rebounded – some are still regaining ground. But many medium and large churches have been on a growth trajectory since at least 2022.) Rather than dismissing a December attendance spike as “just the usual Christmas bump,” recognize that it may be part of a broader trend of church growth and renewed interest in faith. Don’t miss this moment! As the saying goes, “Jesus is the reason for the season” – and clearly, a lot of people are being drawn to Him and His Church right now. 

Built for Growth in Discipleship

Equip your church to reach more, with ease.

Schedule A Demo

Let The Data Tell The Story (& Learn From It) 

So what should church leaders do with this December influx? The first step is to capture good data. Every person who walks through your doors represents a soul for whom Christ died – and also a data point that can inform your ministry. By all means, celebrate the full sanctuary and the energy of Christmas services – but also take notes. Ask yourself and your team, “What story is our data telling us, and what are we supposed to do about it?” 

Start with the basics: make sure you’re counting attendance accurately, not just estimating. If you haven’t already, consider enabling a check-in system for worship services (just like many do for kids’ ministry). A simple check-in or headcount system through your Church Management Software (ChMS) can record exactly who is attending each service. This gives you far more actionable insight than a rough total. For example, you might discover that 1,000 people came to your Christmas Eve services – but who were they? Was it mostly your core members bringing family? Or did you have 100 first-time guests show up from the community? Knowing this could shape your follow-up strategy. 

Next, dig deeper into any new faces you see. Most ChMS platforms allow you to flag first-time or second-time guests easily (especially if they fill out a connect card or check in kids to childcare). Review guest profiles: do many of them share a ZIP code or neighborhood? (Perhaps a new housing development in town is finally checking out your church – insight worth noting!). Are they younger families, singles, or a mix? If you gather addresses or demographic information from connect cards, map it out – you might literally see a new pocket of your city represented in your sanctuary. If so, that’s a clue: maybe your recent community outreach or that social media invite campaign is yielding fruit in that area. Review the data to spot patterns. 

Just as important: reflect on what initiatives preceded the attendance boost. Did your church do anything different this fall to invite people? For instance, some churches run special Christmas invite campaigns, encourage members to “bring a friend”, or serve the community in December – all of which can attract newcomers. If you did something like this, measure its impact. Perhaps you discover that 20% of your Christmas visitors came because a friend invited them. (National studies show this is plausible – 56% of Americans who don’t normally attend church say they would likely go if someone they know invited them!) That stat alone underscores how powerful a simple invitation can be. So if your people stepped up and extended invitations, and now you see new folks as a result, celebrate that! Share the win with your congregation: “We had over 100 guests on Christmas Eve – and many of them came because you invited them. Great job living out our mission!” This not only encourages a culture of invitation but also reinforces the importance of personal connection in evangelism. 

Finally, don’t overlook giving and other engagement data in December. Year-end generosity is a real phenomenon – historically more charitable donations are made in December than any other month (around 14% of annual giving happens in December alone). If your offering spiked along with attendance, make note of it. Increased giving can indicate increased trust and buy-in from your people (and it helps your finance team plan for the new year). It’s also a reminder that people tend to be especially generous during the holidays – perhaps an opportunity to channel that into outreach or missions, not just internal needs. 

In short, treat December as a data goldmine. Count everything you can: worship attendance, first-time guests, returning members you haven’t seen in a while, kids ministry numbers, decisions for Christ or baptisms, even giving. Every number is telling a part of a story. When you lay it all out, you might discover insights like: “Our Christmas concert drew 30% more young families than last year,” or “We had a surge of new volunteers for the holiday outreach event.” These are actionable insights. They can validate what’s working or highlight new needs (e.g., if lots of new families came, do we need to expand our kids’ ministry in 2026?). Data isn’t just for the spreadsheet – it’s there to help you discern ministry direction. 

(Need help turning all this information into a real plan? Check out Season 3, Episode 6 of the LeadingSmart podcast on strategic church planning – it’s a practical conversation on how to align ministry goals with what your data is saying.) 

From Crowd To Community: Turn Guests Into Disciples 

High attendance at Christmas is wonderful – but the true goal is not just to get people in the door, it’s to help them take a next step in their faith journey. December gives you an audience; now you want to turn that crowd into a community. How? By offering clear calls to action and pathways for further engagement. In every Christmas service (and really, every service), make sure there is at least one concrete “faith next step” that you invite people to take. This could be: 

• Fill out a Connect Card (physical or digital) – so you can personally follow up and thank them for coming. 

• Come to a Newcomer Meet-and-Greet or “Pizza with the Pastors” next month – a non-threatening way to learn more about the church. 

• Sign up to volunteer at an upcoming service project – people, especially younger folks, crave purpose and impact; invite them to serve alongside you. 

• Give to a charitable cause your church is supporting – for example, a Christmas offering for local families in need. Even first-time attenders might be moved to contribute to a meaningful cause (outside the four walls of your church), and generosity can open their heart to the church community. 

The key is to present specific, easy opportunities for involvement beyond just attending a worship service. Don’t overwhelm new guests with too many choices, but do extend a friendly invitation to more: “We’re so glad you’re here! Don’t let this just be a one-time visit – we’d love for you to connect and grow with us. Here’s one simple way to get started…” When people take that step – whether it’s filling a card, or coming back next Sunday, or joining a small group in January – capture that data in your ChMS. Every interaction (volunteering, giving, event sign-ups, class attendance) is a data point that helps you understand their engagement. Over time, these pieces form a picture of their discipleship journey. 

This is where a good church management system shines. If you’re using a ChMS like TouchPoint to track attendance, giving, volunteer involvement, etc., you can analyze these metrics later. For example, you might track how many Christmas visitors eventually became regular attenders or members by Easter. Or see that a majority of those who filled out connect cards in December have since joined a small group. These insights are gold for ministry planning. They tell you what pathways are effective and where people might be dropping off. Ultimately, all this data is in service of discipleship. It’s not about numbers for numbers’ sake – it’s about noticing people and helping them move from curious attendees to committed followers of Christ. As the saying goes, you can’t manage (or minister to) what you don’t measure. So measure what matters, and then put that information to work by loving people intentionally. 

Launch Into 2026 With Insight & Intention 

When the Christmas decorations come down and January arrives, don’t just sigh with relief that the busy holiday season is over. Take time to review and reflect on the story your December data is telling. Gather your team in early January and look at those attendance figures, new guest counts, and engagement stats. What trends do you see? Perhaps your Christmas Eve attendance was 20% higher than last year – why might that be? Did your community population grow, or did you try a new outreach method? Discuss it. Maybe you noticed an unusually large number of twenty-somethings at the young adult Christmas party – is something attracting them (or is something missing for them the rest of the year that you could address)? 

Asking these questions now will set you up for a strong 2026. Use the insights to inform your strategic plan for the new year. For example, if the data shows a big influx of young families in December, maybe prioritize launching that mid-week kids program or parenting class sooner than later. If volunteerism was high during Christmas, maybe those folks are ready to be invited into ongoing serving teams in 2026. Data can illuminate God-given opportunities. It helps you steward the growth He’s sending. 

Most importantly, recognize that this past December was not like every other – culturally, we’re in a moment of renewed openness. Churches nationwide have been experiencing growth and new energy over the last couple of years, and your December turnout likely reflects that. So approach the coming year with faith-filled optimism. Rather than assuming any gains will fade, plan as if God is up to something new – because by all indications, He is! 

In summary, Christmas gave us a glimpse of what God is doing: drawing people back to His Church. Now it’s on us to follow up, pour into those newcomers, and keep the momentum going. If we collect the right data and pay attention to the story it tells, we can make informed, Spirit-led decisions. We can head into 2026 with clearer vision – knowing who we’re reaching, who we’re missing, and how to better disciple the flock that God is gathering. Look at this like a Christmas like no other – not an endpoint, but a launchpad into a new season of ministry. 

December has a way of filling up every corner of your calendar and your heart. Extra services. Special music. Advent devotionals. Volunteer parties. Year-end giving campaigns. Pastoral counseling for people who are grieving, lonely, or overwhelmed.

If you serve as a pastor, ministry director, or church administrator, you probably feel it in your bones right now. Providing pastoral care during Christmas is a beautiful, holy weight – and it is also necessary. 

This blog is a small way of saying: we see you, we honor you, and we are praying for you as you shepherd God’s people in a very full season.

Our hope is to offer gentle encouragement and a few practical ideas for caring for your emotional and spiritual health, while also making the most of tools that can give you margin, clarity, and capacity.

Why Pastoral Care Feels Heavier During Christmas

December brings unique layers to ministry:

• Extra services and rehearsals
• Increased communication needs
• More visitors and returning families
• Heightened emotions (joy, grief, nostalgia, anxiety)
• Financial conversations around year-end giving

On paper, it is a series of events and tasks. In reality, it is the stories behind those events and tasks that create the weight: the recently widowed member attending Christmas Eve alone, the young family wondering how they will afford gifts for their kids, the college student wrestling with their faith, the volunteer quietly burning out.

You are not only planning services; you are pastoring souls. That is why it feels heavier than normal.

Caring For Your Own Soul As You Care For Others

You cannot pour from an empty cup. That is not a cliché, it is a design reality. God did not ask you to carry the weight of Advent and Christmas in your own strength.

Here are a few simple practices you may want to revisit in this season:

• Start each day with prayer
• Verbalize what you can and cannot do
• Block out small pockets of rest on your calendar
• Talk to trusted people about your burdens and ask for help
• Celebrate the good work God is doing

Even a few minutes of honest prayer, a short walk between meetings, or a quiet drive home with worship music can become a small sanctuary. These rhythms are not selfish; they are stewardship.

Let Your Tools Aide You In Pastoral Care

When life gets full, your mind becomes a crowded place. You are trying to remember who you promised to follow up with, which family needed a phone call, which guest filled out a card last week, and who has quietly slipped out the back door of your church without anyone noticing.

Your church management software should not add to that mental load. It should help carry it.

In TouchPoint, the Tasks & Notes feature was built with that exact tension in mind. Tasks & Notes helps your team:

• Track ministry follow-ups and assignments
• Record important conversations and pastoral touchpoints
• Organize care efforts so people do not slip through the cracks

And because these tools are available from both your computer and your phone through your branded church mobile app, you can capture care moments right where they happen: at the hospital, in the lobby, over coffee, or in the parking lot after rehearsal.

How Tasks & Notes Creates Breathing Room In A Full Season

Here are some specific ways Touchpoint’s pastoral care software can quietly support your emotional and spiritual health during December by reducing the mental clutter and helping you share the load.

Capture Care Moments In Real Time

You do not have to trust your December brain to remember every follow-up. With Tasks & Notes, you can quickly:

• Create a task (for yourself or another ministry leader) on your phone right after a conversation
• Add a note to a person’s record to capture key details
• Set a follow-up date so important needs do not drift away

This moves follow-up from “I hope I remember” to “Our system will help us remember,” which is a gift to your future self.

Share Care Across Your Whole Team

You were never meant to carry pastoral care alone. Tasks & Notes allows you to assign tasks to pastors, ministry leaders, and lay leaders so the care load is shared wisely.

A few examples:

• Assign a task for a small group leader to reach out to a new couple that has expressed interest in joining a group
• Delegate a call to a care team volunteer for someone who submitted a prayer request
• Transfer a task from a pastor to the right lay leader for deeper discipleship or follow up

Instead of carrying all those to-dos in your head, you can see them clearly and share them intentionally.

See Who Might Be Slipping Through The Cracks

During a packed season, it is very easy for quieter needs to disappear in the noise. The Tasks & Notes search and reporting tools help your team:

• Filter by status to find incomplete tasks
• Review notes by keyword (example: Pastoral Care, Bereavement, Or Family Ministry)
• Identify ministries or teams with overdue tasks

That kind of visibility helps your church continue to care intentionally, even when the calendar is overflowing.

Protect Sensitive Conversations

Some conversations are tender and need extra protection. With Tasks & Notes, churches can limit certain tasks or notes to specific user roles (for example, pastoral care or counseling teams), so sensitive information is only visible to those who should see it.

That balance of access and privacy allows your team to coordinate care while honoring the dignity and confidentiality of the people you serve.

Automate Follow-Up For Ongoing Care

For larger churches, the sheer volume of people can make it hard to see who is drifting or is in need of a touchpoint. Tasks & Notes connects with Process Builder so that when certain conditions are met (like a guest not attending for several weeks) a task can be created automatically and assigned to the right leader.

That means your system is quietly watching for patterns and flagging opportunities for care, even while you are focused on Christmas services and events.

Celebrating The Ministry Moments That Matter

Last but not least, you can use Tasks & Notes to recognize and celebrate the good work your ministries are already doing. When you pull a simple report of completed tasks, you are not just reviewing checkmarks—you are looking at stories of impact. Every hospital visit, thank-you card, phone call, or follow-up represents a moment where someone in your church felt seen and cared for.

These reports give you a way to affirm volunteers, highlight faithful ministry that often goes unnoticed, and remind your team that these small acts of obedience make a real difference in people’s lives. In a busy season where it’s easy to focus on what still needs to be done, Tasks & Notes helps you pause and celebrate what God has already done through your ministry.

Making A Big Church Feel Small At Christmas

One of the most beautiful compliments we hear from partner churches is that TouchPoint helps “make the big church feel small.” In a season like December, that matters even more.

Using Tasks & Notes with thoughtful keywords such as Hospitality, Family Ministry, Marriage, Or Bereavement allows your team to:

• Notice patterns in care needs across your congregation
• Coordinate follow-up for families walking through similar seasons
• Ensure guests are communicated with and remembered beyond their first visit

When people feel seen, remembered, and followed up with, the Christmas message moves from a moment in a service to an ongoing experience of being loved by Christ’s body.

A Word To Our Partner Churches

If you are already part of the TouchPoint family, please hear this: we are deeply grateful for you.

We know you are pouring out your heart in a season that is equal parts joy and fatigue. Our prayer is that TouchPoint gives you more room to breathe, more clarity about what matters most, and more capacity to care for people well.

Thank you for the way you are making disciples, shepherding large congregations with personal attention, and stewarding technology in service to the gospel. We are cheering you on and praying for you this Christmas!

A Word To Churches Exploring Their Options

If you are not a part of the TouchPoint family and are reading this feeling scattered or overwhelmed, you are not alone. Many churches discover during the holidays that their current systems are not supporting the level of care they long to provide.

There may be a better way forward next year—one that helps your team stay connected, share the load, and see clearly who needs care. Whether you explore TouchPoint or another solution, our encouragement is the same: choose tools that serve your calling, support your emotional and spiritual health, and help your church make a big impact while still feeling personal and connected.

As you lead through this full season, may the Lord:

• Guard your heart and mind in Christ Jesus
• Give you wisdom to know what to say “yes” and “no” to
• Surround you with co-laborers who share the load
• Use your efforts to transform lives for His glory

Christmas comes every year, and it will likely always be full. Our prayer is that, with the right rhythms and the right tools, it can also be a season where you experience God’s nearness, see lives changed, and feel supported rather than stretched thin. We are here for you and praying for you this Christmas.

Discover Tools That Support Your Ministry All Year Long

Because caring for your people is sacred work—and you deserve tools that make it easier to stay connected, stay encouraged, and stay focused on what matters most.

Evaluate TouchPoint

In ministry, every person matters. And in a large church, keeping track of every person and their journey can feel overwhelming—unless your tools are working for you, not against you. That’s where an integrated church management system (ChMS) plays a pivotal role. But if your system is fragmented or your data lives in multiple places, your ministry could be missing out on transformational insights.

What Are Data Silos In Ministry?

Silos are useful on farms. They store grain in neat, separated spaces. But when it comes to church data, silos are a liability.

While most of us may be familiar with the term “data silo” or have at least heard our team taking about it, it may be helpful for a quick refresher:  

A data silo happens when information is isolated in separate systems or departments. Each ministry team might have their own tools and processes—one team’s tracking volunteers with spreadsheets, while another manages communication in a separate app. While each solution might meet a local need, the church as a whole ends up with incomplete, disconnected data. This problem is only made worse when each software program is utilized differently by each team. Expectations on what data needs to be entered, how much training staff needs on each program, and how that information is then relayed to key leadership can become fuzzy over time.

In today’s ministry landscape, having quick and centralized access to data isn’t just convenient—it’s critical. It allows you to:

• Track Congregational Engagement In Real Time
• Understand Personal Spiritual Journeys
• Respond Quickly To Needs And Opportunities
• Strengthen Connections Across Ministries

Your data is one of your greatest listening tools. But only if it’s integrated.

How Data Silos Disrupt Church Operations

Let’s illustrate further the challenges data silos present. Here’s a real-life example from a church we recently talked to:

The Request: A church wanted to use their data to find the correlation between attendance/serving and how it directly affects their giving.

The Problem: The church has to find and compile that data from 3 different areas. Their Finance team is using one software/giving platform, their serve team is using another one, and their groups pastor is using yet a third one. Not ideal for processing information.

The Solution: Implementing an all-in-one software solution that houses all ministry data to better evaluate trends and make decisions.

Now for some churches there’s a possibility that 1 of the 3 software companies being utilized has an all-in-one solution, and the church staff just needs to make a commitment to use the same system. That’s not always the case though. There’s a reason that churches use multiple systems; it may be tolerable at first, but the larger a church gets, the more important it is to have a centralized church management system.

Helping Churches Stay Personal

From 700 to 7,000 & Beyond—We Grow With Your Ministry

Schedule A Demo

The Hidden Costs Of Fragmented Church Data

Even the best intentions can fall short when your tools don’t work together. Here are three hidden costs of working with a disjointed or underperforming church management system.

1. Messy And Outdated Records

Take a moment to think about your current church data:
Is it organized? Updated? Easy to find?

Ministry is beautifully messy—we work with people, after all. But your data doesn’t have to be. Unfortunately, many churches are dealing with databases that are outdated, fragmented, and frustrating. Member records may be duplicated across tools, or worse, neglected altogether because the system is too clunky to use.

A good ChMS should bring clarity, not confusion. It should help you clean up messy data, not contribute to it.

2. Paying For Multiple Tools

When your main ChMS doesn’t meet your ministry’s needs, departments often go rogue—purchasing separate apps for volunteer management, communication, check-in, or giving. It’s an understandable workaround, but it introduces two big problems:

• Hidden Costs: Each department tool likely comes with its own subscription, adding up to a significant expense.
• Data Disconnection: These tools rarely integrate. Your people’s data becomes scattered, meaning you don’t get the full picture of their engagement or journey.

In the long run, this patchwork approach is more expensive and less effective. Data silos contribute to wasted time and dollars and can be consolidated.

3. An Incomplete Ministry Picture

When your data is incomplete or outdated, you lose the ability to see patterns, trends, and opportunities.

• Are families attending consistently?
• Who is stepping up to serve—or stepping away?
• Which events are creating the most connection?

If your leadership team can’t answer these questions confidently, your ChMS isn’t doing its job. Without complete, up-to-date data, you miss chances to deepen discipleship and create meaningful ministry moments. If you want an opportunity to close the back door and reach out to people who are disconnecting, your ChMS should aid you in identifying who to reach out to and when.

The Solution: An Integrated Church Management System

A modern ChMS should be more than a glorified directory. It should be:

• A Centralized Hub For All Ministry Data: One place to manage member records, giving history, volunteer schedules, communication, and more
• An Integrated System That Strengthens Ministry Effectiveness: Your database, mobile app, and giving platform should all feed into the same system—no syncing issues, no data gaps
• An Accessible and Intuitive Tool: Your staff and volunteers can actually use it without constant frustration

If your system isn’t providing this, it’s time to re-evaluate. The cost of data silos goes far beyond dollars. It impacts your ability to listen, respond, and disciple well.

Growing? We’ve Got You!

See How TouchPoint Supports Thriving Churches

Schedule A Demo

Testimony: Church At The Mill’s Journey To Integration

From Disconnected Systems to Unified Ministry Tools

Before implementing TouchPoint, Church At The Mill (South Carolina) was juggling numerous third-party tools including Jotform, GroupMe, Remind, Subsplash, Square, Excel, and Google Sheets. Each served a separate purpose (forms, communication, check-in, group management) but none were integrated. The result was:

• Data inaccuracies due to duplication across platforms
• Limited visibility into true congregational engagement
• Higher costs from maintaining multiple subscriptions
• Siloed ministry efforts without a holistic view of members

After consolidating these tools into the TouchPoint ecosystem, the church gained a centralized, secure, and integrated church management system for all ministry activity.

Streamlined Registration and Communication

TouchPoint eliminated the need for manual data imports and exports. Registration information is now automatically synced to the database in real time, ensuring accuracy and freeing up staff time.

Key Benefits:

• No more manual reconciliation of payments or form data
• Instant updates to member records
• Personalized follow-ups using built-in email tools
• Increased communication efficiency with automated messaging options

Smarter, Targeted Email Strategy

With TouchPoint’s integrated email functionality, Church At The Mill improved its communication in significant ways:

• Staff can segment emails based on ministries, campuses, or demographics
• Email tracking helps determine open rates and follow-up needs
• Open rates increased from ~50% to ~60%, indicating stronger engagement
• Built-in tools simplify parent-specific messaging, reducing redundancy

A Data-Driven Approach To Shepherding

One of the most transformative outcomes was how TouchPoint enhanced pastoral care:

• All involvement is measured, enabling staff to see a full picture of each person’s engagement and faith journey
• Real-time engagement insights that help identify declining participation early
• All communication touchpoints are centralized, improving collaboration across teams
• Engagement can now be trended across demographics (Kids, Students, Adults) using metrics like:
  • Sunday and midweek attendance
  • Small group involvement
  • Serving and membership status
  • Campaign-specific giving

The Heart Behind The Technology

Above all, Church At The Mill shared that their ultimate goal is to “shepherd our congregation as effectively as possible”—and having the right technology made that possible. By eliminating data silos and embracing one unified system, they were empowered to listen better, respond faster, and disciple more effectively.

Final Thoughts: Don’t Let Your Data Work Against You

You’re called to steward people, not spreadsheets. A reliable, integrated church management system empowers your church to make informed decisions, care for people holistically, and pursue your mission with clarity.

Whether your church is navigating rapid growth or simply trying to do ministry more effectively, integrated data is a key part of the solution.

Next Step: Let’s Start The Conversation

If you’re curious about how other churches are navigating this journey—or want to explore what a unified system could look like for your team—reach out and schedule a demo with the TouchPoint Team. We’d love to learn more about your ministry and share how we’re coming alongside other churches like yours.

A Partnership Rooted in Ministry 

Grace Community Church in Gresham, OR, has been a valued partner church of TouchPoint since 2012. Over the past decade, they’ve grown with the platform—navigating updates, learning new features, and using the system to better support their congregation. While they’ve always leaned on TouchPoint for registrations and people management, Grace has unlocked a hidden gem in the past few years: TouchPoint’s Church Event Ticketing. 

Breaking The Mold With Ticketing 

For many churches, Ticketing is synonymous with concerts or major conferences. But Grace took a more innovative approach. They tapped into TouchPoint’s Ticketing System for events like their Women’s Retreat and Seder Gathering—two ministry experiences that required detailed, customized registration processes. 

Booking Bunk Beds For The Women’s Retreat 

Planning a retreat for over 80 women with unique lodging preferences—right down to top or bottom bunk beds—is no small task. Traditionally, Grace relied on spreadsheets and countless emails to manage room assignments. But in 2023, they flipped the script. 

Using TouchPoint’s Ticketing System, former staff member and current congregant Bekka Lambert, built a digital venue map that replicated the retreat center’s layout. By uploading a scanned version of the camp’s floor plan and placing interactive markers, attendees could book their own bunk beds in specific buildings and rooms. The time-consuming back-and-forth of room swaps and special requests disappeared overnight. 

Community Seating At The Seder Gathering 

Grace also reimagined their Seder Gathering experience, leveraging Ticketing to allow congregants to reserve their exact seat at designated tables. This detail ensured that community groups and families could sit together, creating a more intimate and connected event for nearly 180 participants. 

The flexibility of TouchPoint’s Ticketing allowed Grace to expand the number of tables on the fly as registrations grew—something that would have been challenging with a static system or manual spreadsheet. 

Efficiency And Ownership For The Win 

In both events, Grace Community’s staff emphasized how TouchPoint’s Ticketing System delivered: 

• Time Savings: Eliminated Manual Assignment Of Seats Or Beds
• Ease Of Use: Simple Links Integrated Into Their Church Database/Website
• Flexibility: Ability To Dynamically Add New Seating Or Lodging As Demand Increased
• Data Integrity: Event Records Stayed Within The Same System Used For People Management

While they haven’t yet explored reporting features for follow-up or discipleship tracking post-event, Grace sees potential in using attendance data in the future to deepen ministry efforts. 

Growing With Grace 

In many ways, Grace Community Church exemplifies what long-term partnership looks like. Through the years, there have been staff transitions and ministry shifts—including a renewed focus on deep discipleship in a post-COVID era—they’ve continued to lean on TouchPoint as both a technical solution and a ministry partner. 

“We’re just now seeing attendance and engagement return to pre-COVID levels,” shared Cindy. “With that momentum, we’re investing more intentionally in people—and it helps to have tools like TouchPoint to support that vision.” 

Looking Ahead 

As Grace Community leans into their new discipleship strategy—built on insights from “Emotionally Healthy Discipleship” by Peter Scazerro and “Deep Discipleship” by J.T. English—they’re assessing what programs to streamline in order to focus on meaningful transformation. And while Bekka has decided to step out of her staff role to focus on family, she leaves behind a legacy of innovation that Cindy and the team can build on. 

TouchPoint remains honored to walk alongside Grace Community Church as they pursue ministry with depth, care, and creativity. Their use of our Church Event Ticketing System is more than just a tech success—it’s a glimpse into how software can serve the heart of the church. 

Curious How Church Event Ticketing Will Work At Your Church?

If event planning has ever felt overwhelming or disjointed from your current church management software, we’d love to show you how TouchPoint can help. Let’s set up a time to walk through how our church management ecosystem could elevate more than just the Ticketing experience at your church. Schedule a demo with us!

Want Help Setting Up Ticketing For Your Next Event?

Already a TouchPoint Partner and interested in implementing Church Event Ticketing? Our Consulting Team would love to help you get started—reach out, and we’ll take it from there.

In today’s ministry landscape, many churches are evolving how they plan and execute events. From large-scale productions to intimate ministry dinners, the need for streamlined, cost-effective ticketing solutions has never been greater. For medium to large churches, a thoughtful approach to Ticketing isn’t a logistical choice, it’s a ministry opportunity. 

Why Ticketing Matters in Church Life 

Ticketing might seem like a small detail, but it can have a big impact on how people engage with your church. Whether it’s ensuring a seamless check-in experience or helping your team prepare for the right number of guests, smart Ticketing supports both hospitality and stewardship. More than that, Ticketing can serve as a ministry tool by helping your team: 

• Welcome First-Time Guests With Confidence 
• Manage Capacity For Popular Events 
• Encourage Early Registration And Commitment 
• Track Attendance For Follow-Up And Discipleship 

Use Cases Where Ticketing Shines 

While not every church event requires a ticket, many benefit from it, here are a few scenarios where Ticketing helps elevate the experience: 

• Concerts/Productions: Events like Bellevue Baptist Church’s Singing Christmas Tree use TouchPoint’s reserved seating to ensure community members have a smooth, welcoming experience from the moment they select their seats. For churches putting on multi-night performances, assigned seats can make the difference between chaos and celebration. 

• Conferences And Seminars: Whether you’re hosting a marriage retreat or a leadership workshop, Ticketing ensures that guests know exactly where to go, how to check in, and what to expect. 

• Fundraising Dinners Or Banquets: Table seating and assigned spots help create a sense of intention and hospitality. Churches can combine general admission and reserved seating to accommodate donors and attendees alike. 

• Community Outreach Events: Events like movie nights, food drives, or local performances benefit from smooth, accessible Ticketing, especially if you’re reaching people outside your regular congregation. 

When Ticketing May Be More Than You Need 

Not every church event needs a formal Ticketing process. For informal gatherings like small group socials, potlucks, or drop-in prayer nights, over-structuring with tickets may hinder rather than help. When an RSVP or basic registration form will suffice, keep it simple to preserve a sense of welcome and flexibility. 

Why Churches Should Rethink Third-Party Ticketing 

Many churches default to well-known, mainstream Ticketing platforms. But these come with hidden challenges: high fees, siloed data, and cumbersome integrations that don’t always serve your ministry’s goals. 

TouchPoint’s integrated Ticketing solution is designed with churches in mind. Instead of juggling separate tools or losing valuable attendee data, churches using TouchPoint Ticketing are able to do the following: 

• Build Unlimited Custom Venues: Whether your sanctuary has fixed pews or your gym has flexible chairs, you can build venue plans directly inside your database—no third-party system needed. 
  
• Combine Reserved Seating And General Admission: Customize each event for its unique needs, blending seating options to optimize hospitality and efficiency. 
  
• Sell Tickets Online Or In-Person: Empower congregants to buy tickets from home or allow your front office to handle assisted ticket sales with cash, check, or card. 

• Set Social Distancing Parameters: If necessary to implement a health safety protocol, churches can automatically block off adjacent seats and aisles to keep your attendees comfortable. 

• Access Reporting And Follow-Up Tools In One Place: After the event, easily use attendance data within your church management software to send thank-you notes, follow-up invitations, or personalized discipleship resources.

Are You Spending Too Much On Ticketing? 

Many churches don’t realize how much third-party Ticketing fees are eating into their event budgets. Here’s a quick mental audit: 

• Do you pay a percentage per ticket plus a ticket fee plus a processing fee? 
• Are you spending more than 3–5% of your total event revenue on ticketing? 
• Is your team exporting/importing data just to follow up with attendees? 
• Do attendees ever complain about confusion or friction during ticket purchase? 

If you answered “yes” to more than two, it may be time to explore an integrated, cost-effective solution designed for churches. 

When The Numbers Make Sense: A Cost Comparison 

Let’s say your church is hosting a large event (like a concert, conference, or weekend seminar) and you’re charging $50 per ticket. Based on a recent analysis, TouchPoint Ticketing becomes more cost-effective than Eventbrite once you hit just 50 attendees and begins to outperform Brushfire around 100 attendees. 

At 500 attendees, TouchPoint could save your church anywhere from $400 to over $1,000 in fees compared to Brushfire and Eventbrite. That’s not pocket change, that’s budget that could go back into ministry, staffing, or outreach. 

And that’s only considering the surface-level costs. 

TouchPoint’s real value shows up when you realize the Ticketing data stays within your existing church database. That means your team can follow up more effectively, segment audiences, and even track engagement over time, without exporting and importing from third-party tools. 

It’s also worth noting that TouchPoint offers custom pricing for partner churches, making it even more competitive. Many platforms advertise a 2.9% + $0.30 processing fee as standard, but that adds up quickly—and TouchPoint’s integrated solution frequently beats that, especially at scale. 

Pro Tip: Use Ticketing Data To Identify Ministry Opportunities 

Ticketing Data Isn’t Only For Logistics: 

• See Which Types Of Events Consistently Draw New Visitors 
• Identify Repeat Attendees Who May Be Ready For A Deeper Connection 
• Send Targeted Invites To Under-Engaged Groups (Like Young Adults Or New Parents) 

By pairing attendance with personal follow-up, Ticketing becomes a discipleship strategy, not just a tool. 

How TouchPoint Enhances The Ministry Behind The Event 

TouchPoint goes beyond making events easier to manage. It enables churches to use event data as part of their discipleship journey. When someone attends a ticketed event, that attendance is already part of their engagement history in your church database. 

Imagine this: A new couple attends a Christmas production. You already know their seat number, the night they attended, and the fact that they were first-time guests. That insight helps your team follow up with more intention—maybe a personalized note or invitation to your next newcomers’ lunch. 

This kind of integration is what makes church management software a ministry tool, not just an administrative one. 

A Tool For Today’s Church Ticketing Solutions

As churches continue to navigate digital transformation, Ticketing shouldn’t be an afterthought. It should be intentional, ministry-minded, and designed to fit seamlessly within your existing ecosystem. 

TouchPoint’s Ticketing solution is built to serve churches that are serious about creating excellent, welcoming events without sacrificing stewardship or community. 

So, whether you’re planning a sold-out performance, a heartfelt fundraiser, or a packed-out seminar, the right Ticketing tool can help you elevate your ministry and better serve your people, one seat at a time. 

Want to learn how your church can start building custom venues or simplify your next big event? We’re here to help. Are you a current TouchPoint Partner interested in Ticketing? Contact our Consulting Team for more information. Not a TouchPoint Partner yet, but open to exploring your options? Book a Demo to see for yourself the difference TouchPoint can make for your ministry! 

As churches grow and adapt to meet the evolving needs of their communities, it’s more important than ever to thoughtfully leverage the tools at your disposal. One of the most powerful, and often underutilized, tools is your church’s mobile app.

In today’s culture, where convenience and digital accessibility are expected, a church mobile app should be more than just a digital bulletin board. It should be a true extension of your ministry: fostering connection, discipleship, and action among your congregation.

Why Your Church Mobile App Matters

Your church’s mobile app is a direct line to your people, wherever they are. When used strategically, it removes friction points that might otherwise hinder engagement.

Event Registration And Giving: Instead of asking attendees to visit a website or wait until Sunday, a mobile app allows them to register for events or give their tithes and offerings in just a few taps.

Communication And Notifications: Communications within the app can replace the need for mass emails that often get lost or unopened. Reminders, updates, and urgent messages reach people right where they are.

Staff And Leadership Tools: Ministry leaders can take notes, delegate tasks, and follow up with team members directly from the app—saving time and keeping information centralized.

Imagine a men’s minister grabbing coffee with a new attendee. Between conversations, he can open the app, jot down key points from their discussion, assign a follow-up action to another team member, and review notes for his next meeting—all without needing to return to the office.

Or consider hospital visits. Pastors and care teams can record prayer requests, update the prayer ministry, and note specific needs for families in real-time. Rather than relying on memory or later transcription, the app ensures that vital information is captured and acted upon immediately, bringing timely support to those who need it most.

Key Considerations For Your Church’s Mobile Strategy

When evaluating your mobile strategy, it’s important to ask a few critical questions:

• Are We Directing Our Congregation To Multiple Apps?
• Is There A Single, Centralized Place Where They Can Engage With Our Ministries?
• Do Our Staff And Leaders Have The Tools They Need Within The Same App?

Some churches choose different apps for different ministries or functions, but this can create confusion and hinder participation. Ideally, your church should offer a unified, branded experience—one that matches your church’s look and feel and builds trust through consistency.

A truly effective mobile app isn’t just a mirror of your website that constantly redirects users. It should have built-in functionality: giving, registrations, sermon archives, discipleship pathways, volunteer coordination, and care tracking—all accessible natively within the app experience. When used intentionally, your church’s app provides a unique personal experience that makes congregants feel seen and known.

Ideas To Maximize Your Church App’s Impact

If you’re wondering whether you’re using your mobile app to its full potential, here are a few ideas to spark thought and conversation among your team:

• Create A “First Steps” Pathway: New visitors can download the app and immediately begin a first-time guest journey—learning about your church, signing up for a newcomers’ class, or joining a small group.
• Enable Volunteer Check-Ins: Similar to using Pre Check-In for Children’s Ministry, simplify Sunday mornings by allowing volunteers to start their Check-In process via the app before they arrive to serve.
• Offer In-App Small Group Resources: Group leaders and members can access discussion guides, event calendars, and communicate easily within their group.
• Celebrate Milestones: Use the app to celebrate baptisms, anniversaries, and spiritual milestones with personalized messages.
• Track Care Needs: Ministry leaders can track hospital visits, prayer requests, meal trains, and other care activities, ensuring no need falls through the cracks.
• Promote Immediate Action: After a powerful message on serving, allow attendees to sign up for serving opportunities immediately through the app while the inspiration is still fresh.

Is It Time To Re-Evaluate?

Technology moves fast, and so do the expectations of your church family. If your current mobile experience feels clunky, confusing, or disjointed, it might be time to reassess. An effective church mobile app should:

• Strengthen Community Engagement And Trust
• Streamline Ministry Operations
• Reflect The Excellence And Heart Of Your Church’s Mission
• Be Intentional In Form And Function

Ask yourself:

• Are We Making It Easy For People To Participate?
• Are We Equipping Our Staff And Volunteers To Minister Effectively In The Field?
• Does Our App Reflect Who We Are As A Church?

If your current tools aren’t helping you achieve these goals, consider what a next step might look like.

Upgrading your mobile app experience isn’t just about technology—it’s about ministry. It’s about ensuring that your people can connect, grow, and serve, no matter where they are.

At TouchPoint, we believe a mobile app should support your entire ministry, not just be an add-on. Our app is fully customizable to your church’s brand and seamlessly integrates with your ministry workflows. Whether you’re already a TouchPoint partner or exploring your options, we’d love to help you think through what’s possible.

Learn more about our church Mobile App features here.

Your ministry is too important to be limited by technology. Let your church’s mobile app become a catalyst for deeper connection, stronger discipleship, and greater impact.