Considering A Church Community Builder (CCB) Alternative?
Many churches that once relied on Church Community Builder (commonly referred to as CCB and is now part of Pushpay’s ChurchStaq platform), are reevaluating their church management systems as their ministry needs grow.
Some are looking for better reporting, less integrations, more responsive support, or greater customization.
This case study shares the testimonies of how three churches successfully transitioned from CCB to TouchPoint Software and what they learned along the way.
Why Churches Are Exploring Alternatives To CCB
While Church Community Builder served many ministries well for years, some churches have begun evaluating alternative church management platforms as their operational needs have evolved.
Common reasons include:
- Reporting Limitations In CCB
- Disconnected Communication Tools
- Limited Customization Without Development Resources
- Transactional Vender Dynamic That Feel Less Relational
For churches navigating these challenges, the decision to explore a new church management software often comes down to one key question:
Does our current technology support our future ministry vision?
That question led Highpoint Church, RockPointe Church, and Grace Church to begin evaluating alternatives.
Why These Churches Moved From CCB To TouchPoint
Highpoint Church (IL), RockPointe Church (TX), and Grace Church (OH) faced mounting frustrations with Church Community Builder (CCB). From clunky reporting to poor vendor support, these challenges hindered ministry effectiveness. Their move to TouchPoint wasn’t just a software upgrade; it was a strategic pivot toward customization, relational support, and operational clarity. This case study explores their decision-making process, implementation journeys, and lessons learned.
Meet The Church Leaders Behind The Transition
Jessica Siri – Director of Operations, RockPointe Church
Led a year-long implementation with a 15-person internal team
Jodi Elliott – Executive Director of Administration, Highpoint Church
Oversaw migration from CCB to TouchPoint across five campuses
Leigh Ann Hradil – Director of Ministry Operations, Grace Church
Spearheaded a high-speed migration under intense time pressure
What Prompted These Churches To Leave CCB?
Highpoint Church: Reporting Limitations And Lack Of Integrated Communication
“CCB was really clunky… nothing was auto-recorded.” — Jodi Elliott
RockPointe Church: Declining Support And Stagnant Innovation Post-Acquisition
“We needed a relationship, not just a vendor.” — Jessica Siri
Grace Church: Abrupt Sunset Of Merchant Provider Triggered An Urgent Migration
“We migrated in under six weeks… I lost zero givers.” — Leigh Ann Hradil
How Each Church Evaluated A New Church Management System
- Highpoint Googled options, watched demos, and prioritized texting integration.
- RockPointe compared Rock, Realm, and Planning Center, focusing on cultural fit and reporting.
- Grace narrowed to systems capable of multi-site support, ultimately choosing TouchPoint for its vault import capability.
The Transition Experience: Three Churches, One Turning Point
“I had six weeks to move nine campuses and 1,500 givers, or lose them.”
It was late August in Akron, Ohio, and Grace Church’s operations team was staring down an impossible deadline. Their merchant provider was sunsetting, and the clock was ticking. For Leigh Ann Hradil, the stakes were clear: pull off a migration in record time or risk losing the lifeblood of their ministry, recurring donors.
Meanwhile, hundreds of miles away in suburban Chicago, Jodi Elliott was fighting a different battle. At Highpoint Church, reporting had become a scavenger hunt. “CCB was really clunky,” she recalls. “Nothing was auto-recorded, and every report felt like a puzzle.”
Across the country in Texas, Jessica Siri was assembling a war room at RockPointe Church, determined to lead a year-long migration with military precision.
Three churches. Three stories. One common theme: frustration with a system that had stopped serving the mission.
See The Full Picture Of Your Church
Many large churches begin exploring new systems when reporting becomes difficult and ministry data lives in too many places. TouchPoint brings attendance, giving, involvement, and communication data together so your leadership team can see what is happening across every ministry.
When The System Stopped Supporting The Mission
For years, Church Community Builder (CCB) was a trusted tool. But after its acquisition by Pushpay being homogenized into the ChurchStaq platform, cracks began to show. Updates slowed. Support became impersonal. Costs climbed.
Jessica summed it up:
“It started to feel like sending a request out into the abyss and hoping for traction.”
The pain points were universal:
- Reporting That Required Endless Exports And Manual Manipulation
- Communication Tools That Didn’t Integrate
- A Lack Of Customization Without Hiring Developers
- Vendor Relationships That Felt Transactional, Not Collaborative
As TouchPoint Software entered the picture as a lifeline, all three found what they were looking for: customization without complexity, comprehensive ministry tools, and a team that truly cares.
Building A Future-Ready Church Management System
In Flower Mound, Texas, RockPointe took a unique approach. Jessica formed a 15-person implementation team and launched what she calls “war room week.”
“We reserved the right to get smarter,” Jessica laughs, recalling the countless pivots her team made during implementation.
Her strategy was meticulous:
- Print The Entire TouchPoint Knowledge Base
- Conduct Months Of Meetings To Align Divisions, Involvements, And Programs
- Push Back The Launch Date To Accommodate Mission Trips And Staff Schedules
The payoff? A system that scales with RockPointe’s complex ministry model and delivers real-time insights.
Migrating From Church Community Builder Without Losing A Single Donor
Back in Ohio, Leigh Ann was living a nightmare scenario. Grace Church had just onboarded 1,500 new giving families when a Pushpay salesperson casually revealed their merchant provider would be discontinued.
“I had six weeks to move nine campuses and 1,500 givers, or lose them,” Leigh Ann says.
The decision was swift. TouchPoint was the only system capable of importing their giving vault, a feature that meant zero donor loss.
“We remapped everything in three days,” Leigh Ann recalls. “Most people take months.”
The migration wasn’t perfect. But the relationship with TouchPoint’s leadership made all the difference.
Better Visibility Into Ministry Engagement
In Naperville, Illinois, Jodi Elliott led Highpoint’s migration almost single-handedly, a testament to TouchPoint’s intuitive design.
Her approach was hands-on and relentless:
- Map Thousands Of Records Between Two Systems
- Build Custom Training To Supplement The Official Videos
- Create Dashboards To Measure Progress And Identify Gaps
What These Three Churches Learned After Leaving CCB
Despite different timelines and tactics, the outcomes converged into clear operational wins:
- Highpoint: Centralized Communication And Improved Visibility Into Member Engagement
- RockPointe: Built Internal Expertise And Streamlined Onboarding
- Grace: Preserved Donor Relationships With Zero Loss During Migration
Across all three, cultural alignment emerged as the ultimate differentiator.
“They listen, they care, and they’re committed to improving,” Jessica says. “That’s rare in this space.”
Looking Ahead: Ministry Fueled By Better Data
Today, Highpoint, RockPointe, and Grace aren’t just managing data; they’re shaping ministry with confidence. TouchPoint isn’t just software; it’s a partner in mission. When technology aligns with vision, transformation happens. And for these churches, the future looks wide open.
Many churches discover their technology limitations gradually—often through reporting challenges, disconnected tools, or growing administrative complexity.
If your team has experienced similar frustrations with Church Community Builder (or the Pushpay/ChurchStaq platform), it may be worth exploring what a more flexible system could make possible for your ministry.
Considering A Move From CCB?
If your church is currently using Church Community Builder, exploring alternatives can help you evaluate whether your current software still supports your ministry goals.
Many churches begin by asking:
- Do We Have Clear Visibility Into Engagement And Discipleship?
- Can Our Reporting Support Data-Driven Decision Making?
- Does Our Software Scale With Our Church’s Complexity?
- Do We Have A Partner Who Understands Church Operations?
Highpoint, RockPointe, and Grace each found answers to these questions through their transition to TouchPoint.
See What TouchPoint Could Look Like For Your Church
Frequently Asked Questions About Moving From CCB
Many churches appreciate the foundation Church Community Builder provided, but some have experienced challenges with reporting flexibility, customization, and support responsiveness.
Migration timelines vary depending on many factors including data complexity and church size. But CCB migrations are common to TouchPoint and not as stressful as many expect.
Some giving platforms support secure vault transfer processes that allow recurring donors to remain active during migration.
A TouchPoint demo is completely free. Our goal is to help your team explore whether the platform aligns with your church’s ministry needs and operational goals.
Most TouchPoint demos last between 60 and 75 minutes. This allows time to walk through the platform and reserve space at the end for questions from your team.
A demo typically includes a high-level overview of the entire TouchPoint system. We often tailor the walkthrough to your church’s specific ministry priorities, so feel free to share what matters most to your team ahead of time.
