Pastoral Care Software to Strengthen Connections
Care for every church member with ease using TouchPoint’s powerful pastoral care software tools. Tasks & Notes provides church staff and volunteers with innovative technology to track ministry follow-ups, record important conversations, and organize pastoral touchpoints, so no one slips through the cracks.
Real-Time Engagement Insights for Pastoral Care
Healthy pastoral care requires more than good intentions—it requires clarity, consistency, and a shared view of what’s really happening. TouchPoint pairs real-time engagement insights with a robust system for documenting ministry care through tasks, notes, and touchpoints—so leaders can see the full story, not just a snapshot.
Whether it’s a member quietly disengaging, a new family needing a next step, or someone walking through crisis, TouchPoint helps pastors respond with greater intention—tracking care over time, coordinating follow-up, and strengthening the relationships that discipleship depends on.
As a centralized database, TouchPoint makes it easy for members to update their own information, while church staff and leaders can manage individual and family records, review church engagement insights, and strengthen ministry connections—all in one place.
Record Ministry Connections Inside Of TouchPoint
1. Create Tasks
Assign pastors, ministry leaders, and lay leaders with Tasks to reach out to churchgoers as needed. For example, Assign John the Task of checking on Robert and family since they have missed church for two weeks.
2. Complete Tasks
Example: John had coffee with Robert and learned that his mother has fallen ill. The family travels out of town to visit her on the weekends. John updates the Task with the notes from his meeting and schedules a follow-up Task to continue checking on the family.
3. Report On Activity
…or lack thereof. TouchPoint’s pastoral care software allows you to report on ministry areas with complete or incomplete Tasks, so you can give thanks where needed and hone in on areas that need attention.
Tasks & Notes
Keywords
The Power of Keywords
Create unique keywords to associate with the Task or Note, and report on all ministry touches with the same keyword. Some of your keywords might be Hospitality, Marriage Ministry, Family Ministry, or Bereavement. Additionally, keywords can have custom questions added to collect additional information that is specific to the topic of the Task or Note. Use this to make sure you collect all the necessary details.
Roles
Keep Sensitive Information Private
Restrict Tasks or Notes that are sensitive in nature to only those with a specific TouchPoint role, such as the Pastoral Care team.
Personalization
Information Where You Need It
Find all Tasks & Notes related to a person in your church member database. All necessary information lives right each person’s people record. Easily identify unresolved ministry opportunities or catch up on the latest goings on with your churchgoers.
Search & Management
Robust Search & Management
Every Task or Note created is centrally located in an easy-to-use search and manage page. Search, sort, or filter to narrow down your results in a flash.
Notifications
Notifications Made Easy
TouchPoint’s pastoral care software automatically sends emails with Task creation and status changes, so you don’t have to worry about notifying an individual about an assignment.
Automate Assignments
Take your Touchpoints to the next level by incorporating Tasks & Notes with Process Builder, our church workflow automation tool.
Ministry On The Go
We know that many of these conversations happen away from your computer. Tasks & Notes are available at your fingertips in your powerful Church Mobile App!
Member Details That Help You Care & Connect
You focus on ministry—we’ll keep track of the details. With TouchPoint’s church management software, every member’s record gives you a complete picture of their journey at your church.
Here’s what you’ll always have at your fingertips:
🔹 Personal & Family Details – Know their background, connections, and household info.
🔹 Membership Status – See who’s new, active, or stepping away.
🔹 Communication History & Preferences – Track emails, texts, and calls, so no one falls through the cracks.
🔹 Giving Details – Get insight into contributions and generosity trends.
🔹 Ministry Involvement – View past, present, and upcoming participation in groups, events, and classes.
🔹 Volunteer Roles & Serving Availability – Identify where they’re plugged in—or where they’d like to be.
🔹 Engagement Level & Ministry Touches – Spot trends and know when to follow up.
🔹 Custom Fields for Anything You Want to Track! – Make it your own with personalized data points.
No more scattered notes or guessing where someone stands—TouchPoint’s church membership database system keeps everything organized, so you can focus on relationships.
Schedule A Free Demo
Discover How TouchPoint’s Pastoral Care Software Tools Can Transform Your Ministry Today.
Frequently Asked Questions
Yes. Tasks & Notes is fully connected to Process Builder, so when a certain condition is met (e.g., a guest hasn’t attended in 3 weeks), a Task can be generated automatically and assigned to the appropriate leader.
Yes. Your ministry team can use your church mobile app to view, accept, complete Tasks, and add Notes on-the-go, making sure care is responsive and timely.
You can restrict visibility by role—so only specific users (like the pastoral care team) see sensitive Tasks or Notes. This ensures confidentiality and appropriate access.
Tasks & Notes are part of the wider TouchPoint Church Management System, meaning the care interactions tie back into the person’s record, giving you a single source of truth for attendance, giving, serving, and care touch-points.
Churches that have multiple ministries, are managing growth, or who want to ensure follow-up and connection beyond Sunday services will find this feature especially valuable. If your church uses multiple disconnected tools for care tracking, this can bring everything under one roof.
Schedule a free demo with our team, where we’ll walk you through how Tasks & Notes are set up, how they work within our entire ecosystem from database to mobile app, and how you can use the feature to strengthen your church’s care culture.